Product Manager - Ticket Management

About Elevate

Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. With expertise in brand consulting, sales strategy, data-driven insights, and talent optimization, Elevate gives its clients a competitive edge in the fight for people’s precious time and attention. Established in 2018, Elevate set out to help sports teams and leagues spark innovation and drive performance. In the years since, the world of sports has transformed, today standing at the convergence of media, entertainment, and consumer brands, with Elevate supporting some of the world’s most ambitious businesses across these sectors. Elevate’s proprietary technology, data sources, and software products combined with our thoughtful insights, and people-centric approach give clients a 360-degree view of their customers, underpinning intelligent decision-making on marketing spend, growth strategy, and more.

Our team of 300+ employees spans the globe with in 20 locations worldwide. We value recruiting diverse individuals to our team to bring new perspectives to our company and look forward to learning more about you in the recruitment process. To learn more and see what we’ve been up to, follow Elevate on X, LinkedIn, and Instagram.

Role Overview

Elevate is embarking on an exciting transformation journey from a non-tech company to a product-led organization where our technology will become a primary revenue driver. This is a rare opportunity to help shape the future of our product culture, practices, and outcomes.

As one of our first in-house product hires, you'll work directly with our Head of Engineering to enhance and evolve our existing Ticket Management platform. This platform is already operational and selling thousands of tickets daily, powering our ticketing business and enabling clients to maximize revenue through intelligent pricing, distribution, and sales analytics. You'll be responsible for discovering, defining, and delivering products that customers love while driving business impact.

Key Responsibilities

• Lead Product Discovery: Implement dual-track agile processes where discovery and delivery happen concurrently, focusing on hypothesis-driven experimentation
• Define Product Strategy: Develop, evolve and articulate a compelling product vision and strategy for the Ticket Management platform that aligns with Elevate's business goals
• Build Customer Empathy: Establish direct lines of communication with customers, conduct regular interviews, and run usability testing sessions
• Drive Prioritization: Lead data-driven prioritization decisions based on impact
• Collaborate Cross-Functionally: Work closely with engineering, design, data, and business stakeholders to ensure successful product execution
• Measure What Matters: Define and track key product metrics that align with business goals
  
  

Qualifications, Skills & Attributes

• 5+ years of product management experience with a strong track record of discovering valuable, usable, and feasible product solutions
• Deep empathy for customers and their problems, with experience conducting effective customer interviews and usability testing
• Strong understanding of business fundamentals and ability to align product decisions with business outcomes
• Experience using qualitative and quantitative data to inform product decisions and measure success
• Ability to collaborate effectively with engineers, understand technical constraints, and make informed trade-offs
• Skill in aligning cross-functional teams and managing complex stakeholder relationships
• Focus on achieving business outcomes rather than simply shipping features
• Experience running product experiments to validate assumptions before building solutions
• Excellent verbal and written communication skills with the ability to articulate product vision and strategy
• Experience working with external development partners is a plus
• Background in ticketing systems, secondary marketplaces, or similar transactional platforms is highly valuable
  
  

Position And Benefits Details

• Full Time, Exempt
• Medical, Dental, Vision, Life, Short-Term & Long-Term Disability Insurance + FSA, HSA, and more
• 401k Employer Match after meeting eligibility requirements
• 14 Paid Holidays
• Unlimited PTO
• Paid Parental Leave
  
  

Working Conditions

Travel Requirements

• Occasional travel may be required
  
  

Physical Demands

• Extensive work in front of a screen
  
  

Work Environment

• This role is remote, with the potential for a hybrid work arrangement in the following cities: New York, NY; Santa Clara, CA; Charlotte, NC; Salt Lake City, UT; or Nashville, TN.
  
  

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in San Francisco, New York City, Charlotte, Salt Lake City or Nashville. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at [email protected]

We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.