Help Desk Technician - Fully remote

Recru
Contract
Software Development
United States
Hiring from: United States

*No C2C candidates*

*No associate vendors*



Contract to hire

Fully remote

CANDIDATE MUST LIVE IN HOUSTON, TX

$27.50/HR


About the Role:

Our client is seeking a skilled and customer-focused IT Service Desk Technician to join the IT support team. In this role, you’ll be the first point of contact for users seeking technical assistance. You’ll resolve issues related to hardware, software, network access, and account administration, ensuring a high standard of service delivery.

Key Responsibilities:

  • Provide first-level technical support via phone, email, and remote tools for internal users across various time zones.
  • Troubleshoot and resolve issues related to desktops, laptops, mobile devices, operating systems, VPN, printers, Microsoft 365, and other enterprise applications.
  • Document all incidents and service requests in the ServiceNow ticketing system, including detailed resolution notes.
  • Escalate complex issues to second- or third-tier support teams as needed.
  • Create and maintain knowledge base articles and technical documentation.
  • Support onboarding and offboarding tasks such as user account creation, device provisioning, and access management.
  • Maintain security standards by adhering to company IT policies and procedures.
  • Monitor and respond to system alerts and ensure timely resolution or escalation.
  • Assist with IT projects, such as software rollouts and system upgrades, on a remote basis.

Requirements:

  • 2+ years of experience in an IT support or service desk role.
  • Proficiency in troubleshooting Windows/macOS environments, Microsoft 365, remote desktop tools, and VPN technologies.
  • Familiarity with Active Directory, Azure AD, and basic network troubleshooting (DNS, DHCP, etc.).
  • Experience using remote support tools such as TeamViewer, AnyDesk, or similar.
  • Strong verbal and written communication skills.
  • Self-motivated, reliable, and able to work independently in a remote setting.
  • Excellent customer service and problem-solving skills.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Info-Tech Research Group
Full time
Info-Tech Research Group delivers impartial, highly pertinent IT research, enabling CIOs and IT leaders to make well-informed, strategic decisions. We are currently serving over 30,000 professionals and collaborate closely with IT teams, equipping them with actionable tools and expert guidance...
Software Development
Canada
Hiring from: Canada
DXC Technology
Full time
105,100 - 195,200 USD / year
Job Description We are seeking a Frontend Developer to join our team and contribute to building modern user interfaces for our platform. In this role, you will work with our Lead Frontend Developers, Lead Architect, and UI/UX designers to implement...
Software Development
United States
Hiring from: United States
Varsity Tutors, a Nerdy Company
Full time
Job de Tuteur En Ligne Sur la plateforme Varsity Tutors, des milliers d’étudiants recherchent un tuteur en ligne, à Montreal et à l’échelle nationale. En tant que tuteur sur la plateforme Varsity Tutors, vous pouvez gagner de l’argent, déterminer vos...
Software Development
Canada
Hiring from: Canada