Vehicle Remarketing Services Specialist - NAR

As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, Volkswagen Financial Services offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our customers. Additionally, we provide commercial financing products to Audi, Ducati, and Volkswagen Dealers.

Job Summary

To support the NAR (North American Region) Remarketing Department in all vehicle remarketing aspects of dealer relations, dealer online sales, and the dealer service loaner and other programs. This role will utilize thorough knowledge of lease end policies concerning vehicle inspections, customer end of term processes, dealer sales and arbitrations, and dealer service loaners. This role will play a critical component with identifying trends and opportunities to increase process efficiencies for NAR Remarketing, dealerships, as well as vendors.

Job Responsibilities

Direct Channel Monitoring and Support

• Identify trends and opportunities when vehicles move through online lifecycle (seller removed, hold awaiting location, ungrounded reporting, mileage discrepancy, bankruptcy reporting)
• Responsible for managing payoff shortage queue
• Manage emails related to Audi Direct, Volkswagen Direct, Audi Pre-Owned Direct, VW Pre-Owned Direct usage and purchase inquiries:
• Payment methods and site access
• Remarketing program level inquiries
• Incentive payouts
• Lease Pull-Ahead Programs
• Pricing, Title, and Ownership inquiries
• Transportation inquiries
• Dealer Service Loaner inquiries
  

Dealer Phone Calls and Field Support

• Follow up with dealers on vehicles that have not been grounded within three business days. Identify trends and work with field personnel and dealership to ensure process is understood and followed.
• Manage phone calls related to AudiDirect, Audi Pre-Owned Direct, Volkswagen Pre-Owned Direct and VolkswagenDirect usage and purchase inquiries:
• Payment methods and site access
• Audi Certified Excellence and VW Affinity level inquiries
• VW and Audi CPO bonus payouts
• Lease Pull-Ahead Programs and Continuations
• Pricing and title inquiries
• Transportation inquiries
• Dealer Service Loaner inquiries
• Generate accurate manual dealer payoff quotes as requested by Franchise and Non-Franchise dealers and follow-up on dealer payoff shortages as necessary.
  

Administer Vehicle Remarketing Service Products

• Administer the completion of client agreements
• Manage the inventory assignment and pricing process
• Oversee adherence to SLAs under the Remarketing Services Products
• Client Payments
• Client Inventory
• Vendor Accountability (Technology and Product Delivery Fulfillment)
  

Experience

• 2-4 years customer and dealer contact experience
• 2-4 years Remarketing Lease End related experience (preferred)
  
  

Education

• College Diploma
• Bachelors degree in Business (preferred)
  
  

Skills

• Communication skills
• Problem solving skills
• Analytical skills
• Conceptual thinking skills
• Computer savvy
• Integration – joining people, processes or systems
• Influencing and negotiation skills
  
  

Specialized Skills

• Strong Verbal and Written Communications skills
• Strong professional and interpersonal skills
• Positive attitude and team player
• Highly motivated, able to work independently with minimal direction; self-starter
• Consumer or automotive financing knowledge and sound understanding of dealership operations
• Exceptional computer skills, Excel, Word, Power Point, Point, Access, and Oracle
• Able to work overtime and/or flexible hours
  
  

Work Flexibility

• Ability to work Monday – Friday between 8:00am – 8:00pm and Saturday (on rotation) 11:00am – 3:00pm
• This position is remote
  
  

Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws.

Volkswagen Financial Services is committed to accommodating applicants and employees with disabilities. Should you require an accommodation during the recruitment and selection process please advise in advance.