Remote or office Call Center Agent

Flourish Research is looking for a highly motivated and dynamic Call Center Agent to join our team in a remote or office setting. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and supporting our research team.

Key Responsibilities:

• Manage incoming calls and respond to customer inquiries and concerns with professionalism and empathy
• Provide accurate and up-to-date information about our research projects and services
• Proactively upsell and cross-sell our products and services to customers
• Conduct outbound calls to follow up on leads and gather feedback on customer experiences
• Maintain customer records by accurately documenting all interactions and transactions
• Assist in researching and analyzing customer data to identify trends and opportunities for improvement
  
  

Qualifications:

• 1-2 years of experience in a call center or customer service role, preferably in a research or data-driven industry
• Excellent communication and interpersonal skills, with a strong ability to build rapport with customers
• Proficient in computer skills and experience with CRM software
• Goal-oriented with the ability to work independently and as part of a team
• Ability to multitask and adapt to changing priorities
• Detail-oriented with strong problem-solving skills
  
  

Perks and Benefits:

• Competitive salary with potential for bonuses based on performance
• Comprehensive benefits package including health, dental, and vision coverage
• Opportunities for career advancement and professional growth in a thriving research company
• Flexible work options, including remote or office settings
• Collaborative and supportive team environment
• Regular training and development opportunities
  
  

If you are passionate about customer service, enjoy working in a fast-paced environment, and are eager to contribute to meaningful research projects, then we want to hear from you! Apply now to join our team and help us Flourish!

Compensation Range: $71K - $80K