Remote or office Call Center Agent

Flourish Research
Full time
71,000 - 80,000 USD / year
Other
United States
Hiring from: United States
Flourish Research is looking for a highly motivated and dynamic Call Center Agent to join our team in a remote or office setting. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and supporting our research team.

Key Responsibilities:

  • Manage incoming calls and respond to customer inquiries and concerns with professionalism and empathy
  • Provide accurate and up-to-date information about our research projects and services
  • Proactively upsell and cross-sell our products and services to customers
  • Conduct outbound calls to follow up on leads and gather feedback on customer experiences
  • Maintain customer records by accurately documenting all interactions and transactions
  • Assist in researching and analyzing customer data to identify trends and opportunities for improvement

Qualifications:

  • 1-2 years of experience in a call center or customer service role, preferably in a research or data-driven industry
  • Excellent communication and interpersonal skills, with a strong ability to build rapport with customers
  • Proficient in computer skills and experience with CRM software
  • Goal-oriented with the ability to work independently and as part of a team
  • Ability to multitask and adapt to changing priorities
  • Detail-oriented with strong problem-solving skills

Perks and Benefits:

  • Competitive salary with potential for bonuses based on performance
  • Comprehensive benefits package including health, dental, and vision coverage
  • Opportunities for career advancement and professional growth in a thriving research company
  • Flexible work options, including remote or office settings
  • Collaborative and supportive team environment
  • Regular training and development opportunities

If you are passionate about customer service, enjoy working in a fast-paced environment, and are eager to contribute to meaningful research projects, then we want to hear from you! Apply now to join our team and help us Flourish!

Compensation Range: $71K - $80K

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