Client Retention Coordinator

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

About Us:

Founded in 1987, Medcan is a leader in transformational proactive and primary care dedicated to helping patients and team members live well, for life. We offer a comprehensive range of services including preventative health assessments, wellness programs, and specialized medical care.

Our core values of excellence, drive, respect and integrity guide everything we do. We’re committed to creating a workplace where everyone can thrive, and we’re proud to support over 1,500 businesses across Canada with our health and wellness solutions.

This is a full-time role working Monday to Friday on a primarily work from home basis, with occasional requirements to come into the office in Downtown Toronto for training and meetings.

Why You’ll Love Working Here:

• Coffee and Snacks: Keep your energy up with our delicious onsite offerings.
• Staff Perks: Access to wellness programs like fitness training and other discounted Medcan services and products.
• Benefits: Comprehensive health plans, retirement saving matches, educational reimbursement, and so much more!
• Engaging Work Environment: Join a team that values collaboration, creativity, and continuous improvement.
• Recognition: We celebrate our employees’ contributions through manager recognition and AwardCo prizes.
• Career Growth Opportunities: We believe in nurturing talent and providing opportunities for professional development and career advancement.
  
  

What You'll Do:

• Supporting the Retention of members in the Care portfolio
• Support engagement and response efforts via email enquiries from internal Medcan staff
• Handle inbound and outbound calls to update plan members' profile information, including credit card details and other relevant attributes.
• Track and contribute to the monthly progress towards membership renewal targets
• Facilitate client membership plan adjustments and sending invoices to clients upon request via both inbound and outbound calling.
• Assist with organization to help maximize efficiency and exceptional client service
• Work with Membership team to develop membership retention strategies across product pillars
• Direct member issues and cancellations to the appropriate colleagues
• Other duties as assigned
  
  

What You'll Need:

• Undergraduate degree in Business, or Health Sciences
• At least 6 months experience in client/customer service (phone or in-person) and/or client loyalty & retention
• Exceptional client service skills
• Proficiency in Microsoft Office suite including basic data analysis in Excel.
• Excellent written and verbal communication skills
  
  

This role is well suited to candidates who can prioritize and work independently but also be able to work with multidisciplinary teams and stakeholders such as but not limited to Marketing, Product, Sales, IT, Finance, Clinic, and Physicians.

Other desired attributes include:

• The ability to respond to ad-hoc requests from internal clients
• The ability to respond to changing business priorities
• The ability to deliver results on a timely basis with minimal supervision
  
  

This is a full-time role working Monday to Friday on a primarily work from home basis, with occasional requirements to come into the office in Downtown Toronto for training and meetings.

Ready to Apply?

If you’re ready to make a difference and be part of a company that truly cares about its people, we’d love to hear from you! Apply today and let’s inspire wellness together.

Diversity, Equity and Accessibility:

Medcan is dedicated to employment equity, diversity and inclusion. We strive to ensure all staff have a fair opportunity to participate and success at work. If contacted for an employment opportunity, please advise your Talent Acquisition Specialist if you require accommodation.