Email-Chat Support Specialist

Position: Email-Chat Support Specialist

Location: United States (Remote)

Company Overview

FXBC Mid North Coast is a leading provider of innovative business technology solutions, specializing in photocopiers, phone systems, advertising screens, interactive screens, and office automation. We are now looking for a dedicated and customer-focused individual to join our team as an Email-Chat Support Specialist.

Position Overview

As an Email-Chat Support Specialist, you will be responsible for providing exceptional customer service and technical support through our email and chat channels. You will serve as the main point of contact for our clients and assist them with their inquiries, issues, and requests in a timely and efficient manner. Your role is crucial in maintaining a positive relationship with our clients and ensuring their satisfaction with our services.

Pay: $20.00 - $29.00 per hour

Key Responsibilities

• Respond and resolve customer inquiries and issues through online chat in a professional and courteous manner
• Provide technical support and troubleshoot any issues that arise during the design and automation process
• Guide clients through our website and educate them on the services we offer
• Collaborate with other departments to ensure prompt and accurate resolutions for clients
• Maintain accurate records of all interactions with clients and their inquiries
• Continuously improve customer service experience and contribute to the development of our chat support services
• Keep up-to-date with industry trends and best practices to enhance the overall customer experience
  
  

Qualifications

• High school diploma or equivalent required, college degree preferred
• 2 years of experience in customer service and technical support
• Excellent written and verbal communication skills
• Proficient in using online chat platforms and customer service software
• Strong problem-solving and critical-thinking skills
• Ability to multitask and handle multiple chat conversations simultaneously
• Familiarity with office automation systems is a plus
  
  

Why Work for Us?

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and supportive work environment
• Chance to work with some of the most talented professionals in the industry
• Make a difference by contributing to sustainable design solutions
  
  

Think youâ€re a perfect fit for this role? Weâ€d love to hear from you! We are an equal opportunity employer and value diversity in our workforce.

Compensation: From $20.00 to $29.00 per hour