Manager, Business Relationship

Are you looking for a role that will challenge you? Can you see yourself developing and maintaining strategic relationships with business leaders to understand their goals, challenges, and priorities? Do you enjoy facilitating discussions with business leaders to clarify requirements, prioritize initiatives, and manage expectations? If you answered yes, then this may be the job for you! Our Chalk River location is looking for a Manager, Business Relationship. Apply today!

What will you be doing!

• Developing and maintaining strategic relationships with business leaders to understand their goals, challenges, and priorities.
• Acting as a trusted advisor by providing insight into how technology can support business objectives.
• Proactively identifying areas where Information Technology (IT) can add value to business processes and outcomes.
• Leading the IT demand intake process by ensuring requests are captured, evaluated, and aligned with IT strategy and business objectives.
• Facilitating discussions with business leaders to clarify requirements, prioritize initiatives, and manage expectations.
• Maintaining a transparent demand backlog and ensuring effective communication of project status and timelines.
• Collaborating with business leaders to identify and deliver value-driven IT initiatives and assisting in the development of supporting business cases.
• Ensuring business outcomes are defined, tracked, and achieved through IT projects.
• Advocating for the measurement of IT value delivery using established frameworks and metrics.
• Facilitating prioritization discussions and supporting project governance to ensure alignment with strategic goals.
• Participating in IT governance planning forums to ensure business priorities are adequately represented.
• Supporting risk assessment and mitigation strategies for IT initiatives.
• Serving as the primary point of contact between IT and the business for escalations and updates on key initiatives.
• Developing and delivering clear communications to ensure stakeholders are informed about IT services and initiatives.
• Acting as a liaison to ensure feedback from the business is integrated into IT strategy and planning.
• Advocating for business process improvements and technology enablement opportunities with long-term sustainability in mind.
• Identifying gaps in processes, systems, or capabilities and proposing improvements to enhance efficiency.
• Driving initiatives to promote collaboration, innovation, and knowledge sharing between IT and business teams.
• Other duties as assigned by your manager.
  
  

What We Are Looking For

• Education
• University degree in Information Technology, Business Administration, or related field (Master's preferred).
• An MBA or related qualification is desirable.
• Experience
• 10+ years of experience in Information Technology and/or Information Management roles.
• 5+ years of experience in IT business relationship management, with at least 2 years in a leadership role.
• Experience in an IT consulting role is beneficial.
• Knowledge, Skills & Abilities
• Strong understanding of Business Relationship Management Institute (BRMI) principles and frameworks.
• Proven experience managing IT demand intake processes and portfolio management.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong analytical skills with the ability to identify and resolve complex issues.
• Proven management competencies including people leadership, financial management, business planning, and strategic planning.
• Strong understanding of Change Management and Project Management principles and practices to support a close integration with Business Relationship.
• Ability to set expectations with business partners and effectively leverage governance for a positive business partner experience.
• Ability to influence and break down silos within an organization as well across organizations.
• Ability to focus on business value results, rather than solutions.
• Building and maintaining credibility at all organizational levels.
• Remaining connected, aware, and informed of evolving IT trends and emerging technologies, including Artificial Intelligence and Cyber Security.
• Security Clearance Eligibility Required
• Reliability Status with Site Access Security Clearance (SASC), which has a minimum requirement of 3-5 years of verifiable history in Canada, Australia, New Zealand, the United States and/or the United Kingdom. CNL implements security screening in accordance with the Treasury Board of Canada Secretariat's “Standard on Security Screening” and the “Policy on Government Security.”
  

Why CNL?

Does working with a team across Canada to advance nuclear science and technology for a clean and secure world speak to you? We're reinventing ourselves to be the pacesetters so we can lead the charge in solving the problems that matter, like building the next generation of clean nuclear and hydrogen energy solutions, developing new and better-targeted cancer treatments, and continuing to lead the world in environmental remediation.

We Offer a Complete Total Rewards Package

• Paid time off (vacation, sick, floater & personal);
• Benefits effective day one, that’s right, no waiting period;
• Tuition support,
• and a pension!
  
  

Do Our Priorities Resonate with You?

• Clean energy for today and tomorrow.
• Restore and protect the Environment.
• Contribute to the health of Canadians.
  
  

Location:

CNL’s Chalk River laboratory is nestled in the Ottawa Valley and affords our employees an environmentally pristine area with extensive forests, hills, and numerous small lakes. These support a variety of wildlife typical to the southern edge of the Canadian Shield. Many surrounding towns, such as Pembroke, Petawawa, and Deep River, provide unparalleled outdoor adventures at your doorstep!

CNL works with employees across Canada to enable a remote workforce where possible. Our work-from-home employees are provided with the equipment required to be successful: a laptop, a monitor, an external keyboard and mouse, etc. Of course, we always love a visit to the site when possible!

CNL is committed to providing an atmosphere free from barriers that promotes equity, diversity, and inclusion in achieving our mission. CNL welcomes and celebrates employees, stakeholders, and partners of all racial, cultural, and ethnic identities. Please read here for more on our DE&I Commitment.

CNL also supports a workplace environment and corporate culture built on our Core Values: Respect, Teamwork, Accountability, Safety, Integrity, and Excellence. These values encourage equitable employment practices and career prospects, including accommodations for all employees.

CNL is committed to being an equal-opportunity employer. If you require accommodation measures during any phase of the hiring process, please indicate via our ATS when applying. All information received regarding accommodation requests will be kept confidential.

The Chalk River Laboratories site is located on the unceded and unsurrendered territory of the Algonquin Anishinaabe people. As an organization, CNL recognizes and appreciates their historic connection to this place. CNL also recognizes the contributions that First Nations, Métis, Inuit and other Indigenous Peoples have made, both in shaping and strengthening this community in particular, and this province and country as a whole.