Call Center -USA Remote

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

We are seeking an energetic and customer-focused Call Center Representative to join our growing team. You’ll be the first point of contact for inbound calls, handling customer inquiries, scheduling appointments, and documenting interactions.

Your role in our mission

This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.

• Answer high-volume inbound calls in a timely and professional manner
• Provide accurate information regarding company products/services
• Handle customer complaints and escalate when necessary
• Document customer interactions in CRM systems
• Follow communication “scripts” and standard procedures
  
  

What we're looking for

• High school diploma or equivalent
• 1+ years of customer service experience preferred
• Excellent verbal and written communication skills
• Proficient with basic computer applications
• Strong problem-solving skills to bring inquiries to effective resolution
• Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
• Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
  
  

What you should expect in this role

• REMOTE
• The candidate must be able to commit to attending all scheduled training sessions for 90 consecutive days, with no absences unless excused in advance or due to a verified emergency.
  
  

The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.