Implementation Coordinator (Remote)

About Intrepid Benefits, A Division of Patriot Growth Insurance Services: Intrepid, as a distinguished employee benefits consulting firm, is dedicated to delivering innovative solutions and implementing strategic approaches that optimize the intrinsic worth of our clients' benefit programs. We proudly acknowledge the departure from the antiquated era of the spreadsheet broker, as contemporary demands necessitate a multifaceted expertise. We are driven to not only possess a profound understanding of benefits intricacies, but also to seamlessly incorporate this knowledge into a comprehensive comprehension of legislation, tax regulations, and subsidies. Our accomplished team members exhibit an unwavering commitment to continual learning and excel in effective communication. It is worth noting that Intrepid operates as a subsidiary under the esteemed umbrella of Patriot Growth Insurance Services.

Position Overview: The Implementation Coordinator is responsible for effectively administering Intrepid’s online benefits portals, Employee Navigator, Ease, and Rippling. The functions of this position include building enrollment portals for clients, participating in yearly renewal discussions, performing updates to the portal to successfully launch Open Enrollment, and assisting clients with troubleshooting of various issues.

Work Arrangement: This is a full-time, remote position that supports our office in Newport Beach, CA.

Professional Responsibilities

• Collaborate with Intrepid’s Account Managers to collect essential client information and data required for developing a comprehensive client portal.
• Build and maintain online portals, such as Employee Navigator, Ease, and Rippling, ensuring regular updates of details, rates, and documents.
• Configure integrations with carriers, vendors, and payroll systems.
• Create informative Benefit Guides to accompany the portal, outlining comprehensive plan options, enrollment instructions, and helpful insurance-related information.
• Efficiently address client issues and troubleshoot portal-related problems, ensuring smooth functioning.
• Assist with general ACA reporting and promptly address system inquiries for effective troubleshooting.
• Build annual plan libraries to ensure up-to-date and easily accessible information.
• Prepare compliance documents and upload them to the portal.
• Create application packets for clients who prefer offline enrollment processes.
  
  

Qualifications And Requirements

• 1 or more years of experience in technical support or administrative support function (Required)
• Previous experience working with employee benefits software (Required)
• High School Diploma/GED (Required)
• Experience in the employee benefits industry (Preferred)
• Experience working with Employee Navigator or other related software (Preferred)
• Bachelor’s Degree in Business Administration, Information Technology, or similar field (Preferred)
• California Life and Health Insurance License (Preferred)
• Excellent communication skills, both written and verbal, to convey information clearly and transparently.
• Strong organizational skills, with the ability to prioritize tasks and manage daily responsibilities effectively.
• Display a high level of attention to detail when entering data and reviewing documents to avoid errors and ensure data integrity.
• Provide empathetic and supportive assistance to clients and employees by being responsive to client needs and proactively seeking opportunities to enhance the client experience.
• Ability to work effectively in a team environment and collaborate with team members and other departments.
• Familiarity and proficiency in using relevant software applications, including Customer Relationship Management (CRM) systems, Microsoft Office Suite, and other tools used for client management and communication.
• Commitment to staying updated on industry trends, regulations, and best practices through attending training programs, earning relevant certifications, and participating in industry conferences or webinars.
• Adhere to ethical standards and maintain confidentiality when handling sensitive employee and client information.
  
  

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is ranked as the 24th largest broker in the U.S. by Business Insurance and has been named to the 2023 Inc. 5000 list of fastest-growing companies. With more than 2,000 employees operating in over 160 locations across 47 states, Patriot's collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team.

Benefits

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)
  
  

Pay Range: $18 - $19 per hour depending on experience.

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the required state pay transparency law. The salary analysis considers relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.