Platform Coach

Bloomerang combines the best tools, resources, and people to provide a world-class experience for tens of thousands of nonprofits, allowing them to raise more money and do more good in the world. Our powerful software and stellar customer service have made us one of the highest rated fundraising/donor CRMs on the market.

In addition to creating thriving nonprofits, we're also in the business of creating thriving employees. At Bloomerang, you'll be a part of a mission-driven culture built on the core values of Simplify, Care, and Act. We know the key to our success is our people, and we're proud to be home to some of the most innovative and skilled employees in the workforce today.

The Role

As a Platform Coach, you will be responsible for the delivery of Bloomerang coaching sessions and group trainings. Coaches strive to help customers implement fundraising best practices and utilize their databases to their fullest potential for their specific organization's needs. This person will play a crucial role in customer success, retention, and adoption assisting customers with their day-to-day fundraising database efforts.

What You Will Do

• Expand your portfolio of skills in product knowledge and best practices of Bloomerang products.
• Sustain a full portfolio of nonprofits as they embark on a learning path to maximize their Bloomerang experience.
• Deliver a series of group training sessions/webinars
• Take an active role in the development of the overall coaching curriculum, webinars, or group training sessions on all product knowledge topics.
• Strategically work with your portfolio of nonprofits on their fundraising goals by recommending options to assess their knowledge gaps and potential learning paths.
• Maintain high satisfaction ratings from the nonprofits in your portfolio.
• Work with Customer Success to nurture a high retention percentage of the nonprofits in your portfolio.
• Stay up-to-date on the latest for the Bloomerang products.
• Respond to team and client communications in a timely manner.
• Manage and maintain a variety of software tools that interact with your calendar, email, and our CRM systems.
• Mentor new staff, as needed
• Set and achieve professional development goals.
  
  

What You Need to Succeed

• 1+ years of professional experience in facilitation, training, and development
• Experience managing customer relationships
• Advanced knowledge of coaching processes and procedures, methods, tools, and techniques
• Ability to successfully present complex information to a variety of audiences
• Strong analytical and decision-making skills to assess customer coaching needs and recommend solutions.
• Ability to strategically and functionally drive initiatives from inception to completion.
• Excellent written, oral, and interpersonal skills – to include formal presentation, coaching, and consultation.
• Exceptional internal and external customer service skills to communicate effectively throughout all levels of the organization.
• Experience in creating and delivering enablement programs in multiple modalities, using a variety of technologies.
• Ability to consistently meet goals and maintain high KPIs while setting and achieving professional development goals.
  
  

Nice to Haves But Not Required

• Desire to pursue additional certifications in the area of coaching and/or nonprofit skills.
  
  

Benefits

Health + Wellness

You'll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.

Time Off

You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave.

401k

You'll receive a 401k match to help invest in your future.

Equipment

Everything you need to be successful, shipped right to your door.

Compensation

The salary range for this position is: $69,000-$80,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws.

Location

This is a permanent, full-time, fully remote position. Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.

Accommodations

Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.

Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

Employment with Bloomerang is contingent upon signing a Proprietary Information and Inventions Agreement, satisfactory completion of our pre-employment background check, and satisfactory proof of legal authorization to work in the United States. In accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for Employment. Any criminal offenses or crimes that are related to material duties of the role will not be considered