Guest Communication & Messaging Support | Contract until August 2026

Requirements

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About This Team

The Guest Communication & Messaging team focuses on guest-facing communications to elevate guest experience at lululemon’s Guest Education Centre (GEC). As a Guest Communication & Messaging Support, you'll oversee our internal knowledge base and guest-facing communication. You’ll work with the Guest Communication & Messaging Coordinators, Operations Manager and cross-functional partners to ensure relevant content and messaging is shared with the GEC and Digital Engagement teams.

Core Responsibilities

• Support with incoming communication requests for the GEC operations and support teams to ensure consistent and accurate information is shared with guests
• Create and maintain GEC internal knowledge articles to ensure content is relevant and supports Educators and Community Support assisting guests in the moment
• Support the Guest Experience organization and their teams to create messaging for sensitive guest topics and high-profile scenarios
• Work cross-functionally to build out content that supports the GEC
• Leverage reports to make strategic decisions about knowledge management
• Support the Guest Communication & Messaging Coordinators to create, update, and maintain guest messaging based on the current style guide, including written messaging templates and internal knowledge articles
• Prepare assets for communications (images, copy, formatting, etc.) and upload to internal systems
• Work on projects as business needs require
  
  

Qualifications

• Strong time management skills, ability to prioritize tasks, and manage multiple projects within tight deadlines
• Ability to work well as a member on cross-functional teams and hold others accountable
• Excellent written and verbal communication skills in English (bilingualism is an asset)
• Excellent spelling and grammar skills, with a strong attention to detail
• Adaptable, flexible and a self-starter
• Ability to produce and compile clear and compelling communication in a variety of formats
• Experience within an internal communications department or a degree in a communications-related field is preferred
• Understanding of messaging requirements for digital engagement
• 1+ years’ experience at lululemon preferred
  
  

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
  
  

Additional Notes

Authorization to work in Canada and the United States is required for this role.

availability

• Must be available to work until 4:00pm Pacific Time
  
  

Compensation And Benefits Package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from  $20.13-$27.45 CAD or $19.58-$26.94 USD hourly ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program , subject to program eligibility requirements.  

At Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)
  
  

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Outside reasonable commuting distance to an office site, work is performed from home.