Bilingual Customer Support Representative

CanCap Group Inc. is part of privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries. AutoCapital Canada works with Automobile Dealer Partners to help clients finance the purchase of new and used vehicles.

When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We are always looking to find the best people and the right methods that allow us to meet this goal and look to the future for growth.

What your day could look like:

The Bilingual Client Support Representative role will report into our Small Business team lead and is responsible for providing first class administrative support and customer service to our Small Business customers and partners.

This Includes

• Fulfill requests related to opening/closing accounts, adding/removing signees, outbound calls to clients to request information required to meet the requirements to complete the action.
• Prepare & send documentation via DocuSign for client review and signature.
• Utilize multiple systems to verify completeness of information, input missing information as required to meet compliance and regulation requirements.
• Review and amend customer information to ensure account accuracy
• Working in a face-paced environment to achieve departmental service level goals.
• Displaying a commitment towards teamwork and collaboration
• Verify customer identity, assess risk levels, and conduct deeper reviews on high-risk accounts.

What you bring:

• 1-3 years of experience in an administrative or customer service role
• Strong communication skills in English and French, both written and verbal
• Strong organizational skills and attention to detail
• Strong interpersonal skills
• Ability to thrive in a high pace environment
• Ability to maintain confidentiality and handle sensitive information
• Experience in financial services industry is an advantage

Next Steps

Adding to our team is one of the important steps that happens in our business. We’ve taken time to be purposeful and thoughtful with this job posting. Please take time to do the same with your application. Help us understand how you see your work experience as relatable to this job posting. Help us understand how you would be a great addition to our team.

Diversity and Inclusion

AutoCapital Canada is an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

Thank you to all interested applicants. Only candidates who possess the experience, skills, and qualifications outlined above will be contacted for next steps