Customer Service Representative II

Staples
Full time
Other
Canada
Hiring from: Canada
Staples is business to business. You’re what binds us together.

Our customer service team supports our company through their confidence, knowledge and commitment to our customers. We’re passionate about understanding customer needs, finding solutions that fit their business and supporting our customers every step of the way. We take pride in the pivotal role we play in providing our customers with a seamless experience.

Our Customer Service professionals are expert problem solvers and communicators who can empathize with a customer’s situation, quickly determine their needs, and provide resolution while navigating multiple systems and resources. Representatives focus on exceeding expectations of customers and delivering an effortless experience. The opportunity to make it right for our customers is why our team is among the most important in the organization. Success factors for this role include flexibility and efficiency across multiple contact channels (phone, email, or chat) while striving to deliver exceptional quality.

Start Date: August 25th

What you’ll be doing:

  • Routinely interact with customers who require assistance resolving issues that may be complex or escalated
  • Perform research and determine optimal resolution
  • Provide timely follow-up and follow-through
  • Collaborate with multiple teams (internal and external)
  • Document details related to the nature of customer contacts
  • Develop subject matter expertise within multiple areas of the business, taking on various work assignments as needed
  • Contribute to achieving Key Performance Indicators by meeting quality, production, and attendance standards

What you bring to the table:

  • Advanced customer focus capabilities that include anticipating customer needs, uncovering underlying problems, and providing a low-effort experience
  • Ability to diagnose problems, take corrective action, and offer varied solutions dependent on customer need
  • Demonstrates resiliency and positivity when faced with adverse or difficult situations
  • Readily takes action and steps up to handle tough issues, displaying a can-do attitude

Basic Qualifications:

  • Previous customer service experience
  • Distraction-free, designated workspace/home office
  • High Speed Internet
  • Ability to perform basic equipment troubleshooting and PC/hardware set up
  • Must be able to work an 8-hour shift between the hours of 8 AM and 8 PM Eastern

Preferred Qualifications:

  • Two years Customer Service experience within the past 5 years
  • High School Diploma or GED
  • Previous work from home experience

We Offer:

  • Inclusive culture with associate-led Business Resource Groups
  • Vacation Allotment and Holiday Schedule
  • Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Full-Time Pharmacist, Prescription Intake - PV1 (Sign-on bonus available) Location: Remote – 8 Weeks onsite training (Houston, TX 77018), then Fully Remote Available Shifts (PV1): 1st Shift: 6:00 AM – 3:00 PM | Monday–Friday, Rotating Weekends 2nd Shift: 9:00 AM...
Other
United States
Hiring from: United States
Fullscript
Full time
At Fullscript, we’re not just changing healthcare—we’re making it whole. We help 100,000+ healthcare practitioners support 10 million patients with a platform that delivers evidence-based health solutions, diagnostic support, and practitioner tools—all in one place. Healthcare today is disconnected. We’re...
Other
Canada
Hiring from: Canada
Job Title: Executive Assistant Location: Remote but preference will be given to hybrid/onsite. Job Type: Full-Time, Reporting to: CEO Timings : 4pm -1am (Remote) and 2pm - 11pm (onsite) Office : Plaza ONE, Gate 1, DHA Phase 2 Islamabad. Job...
Other
United States
Hiring from: United States