New Client Intake Specialist (Personal Injury)- REMOTE/WFH

Parnall Law Firm, the largest personal injury law firm in New Mexico, is seeking an experienced New Client Intake Specialist to join our growing team. If you're looking for a rewarding career where your work makes a real impact, apply today.

Recognized as a Top Employer

Parnall Law Firm has been named a "Best Place to Work" for six consecutive years and a "Top Workplace" for five consecutive years—awards based on anonymous feedback from our employees collected by an independent organization.

Location

Albuquerque, NM: In-office work required for those residing in this area.

Remote: Available for those living outside the Albuquerque, Rio Rancho, Santa Fe, or Roswell, NM metro areas.

Benefits

Health, dental, and vision insurance

Life and long-term disability insurance

401(k)

PTO and select paid holidays

Opportunities for community outreach

A positive, fulfilling, and supportive work environment where learning and growth are encouraged

Annual company goal trip

Job Type: Full-Time

Pay: $49,940-$64,500/year DOE

Mission

To conduct initial contact with all potential clients, treating them with empathy and understanding, while determining whether the firm can help. If we can help, the intake specialist’s mission is to retain the cases at a rate of 95% or better. If we cannot handle the case in-house, the intake specialist’s mission is to place the potential client with a referral partner or another entity that might be able to help the potential client.

Duties/Responsibilities

• Attend weekly firm-wide huddle every Monday morning at 8:00 am Mountain
• Attend daily team mini huddle Tuesday through Friday at 8:00 am Mountain
• Attend biweekly meeting with the Lead to go over KPIs and metrics.
• Achieve a 95% good call conversion rate
• Convert all pending cases within 3 days of the initial inquiry.
• Send out decline letters to non-clients within 5 days of decision.
  
  

Intakes

• Establish rapport with potential clients immediately over the phone.
• Answer calls and emails from potential clients about their claims, determine whether to VineSign or schedule for attorney intake.
• Post all new cases on intake sheets, and messages, in SmartAdvocate promptly and accurately.
• Research the potential client and case as necessary and document the file.
• Become familiar with our referral list to help direct and refer callers we cannot help.
• Keep track of cases that we have referred to attorneys with whom we associate.
• Weed out unwanted cases.
• Help create a positive team environment by communicating with each team member to ensure all potential new clients are given prompt attention.
• Deadline new intake sheets for follow-up / sols / declines
• Draft decline letters with appropriate SOL language.
• After-hours rotation for qualified calls (paid).
  
  

Administrative support

• Manage and update provider contact information in SmartAdvocate.
• Data entry, party entry, witness info entry.
• Conflict checks when entering parties.
• Positive, confident, charismatic, influential, intelligent, and compassionate person.
• Conveys confidence on the phone and in-person
• Strong active listening skills.
• Intelligent analytical ability to determine liability, damages, and source of recovery.
• Comfortable and confident in selling legal services.
• Empathy for injured clients, with ability to put them at ease during their difficult time.
• Exceptional communication skills, verbal and written.
• Influential in helping client to realize that Parnall Law Firm is the best choice in personal injury representation.
• Organized, focused, and attentive to all intakes and follow-ups.
• Resourceful in helping investigate and uncover root of legal issues.
• Enthusiastic ability to absorb guidance and training in intakes, insurance law, and personal injury cases generally.
• Professional attire and demeanor.
• Treats a call at 4:30 on Friday with the same care and compassion as one on Monday morning.
• Able to follow loose scripts and avoid giving legal advice.
• Computer and typing skills. Enthusiastically absorbs training in case management software.
  
  

Qualifications

• High School diploma or equivalent
• 2 years of direct legal intake experience required, personal injury experience preferred
• Team player. We are strong believers in teamwork.
• Inbound sales experience a plus.
• Ability to work Monday-Friday 8:00-5:00 Mountain, and rotating holidays
• Ability to pass a background check
  
  

Parnall Law Firm is an Equal Opportunity Employer