Provider Success Manager (Remote)

Company Summary

Empassion is one of the most impactful and exciting start ups in healthcare. We are focused on improving the experience and lowering costs for seniors at the end of life. Specifically, we provide palliative and hospice care for seniors with serious illness and high risk of an over-medicalized death. This population is highly neglected in the current market. Empassion clients are payers and risk-bearing entities and we work with community palliative and hospice partners to deliver superior outcomes. We are live today across 44 states and are growing rapidly.

Our culture and values

Empassion thrives on trust, autonomy, and impact. We believe in asynchronous communication—but we’re always ready to hop on a Zoom or get on a flight for relationship-building moments. We host team offsites 1–2x per year to foster in-person connection. If you’re energized by deep relationship management, meaningful change, and mission-driven work—we’d love to hear from you.

Compensation Structure

Finance and your HR Partner will partner together to identify compensation for the role. We will not open up the role until the budget is approved and a requisition number has been created. Range reflects base compensation, total compensation includes bonus & potential for equity DOE.

Provider Success Manager

Empassion is on a mission to radically improve serious illness care. We are building the largest, most effective palliative and hospice care provider network in the country, and we're looking for a Provider Success Manager who can drive measurable impact—not just by expanding relationships, but by changing behavior across entire healthcare organizations.

Why this role matters

This isn’t a traditional account management role. At Empassion, success means driving clinical performance, engaging in direct, high-stakes conversations with providers, and influencing outcomes across clinical, operational, and financial teams. You will play a critical role in ensuring our network delivers the highest quality care—while also ensuring the operational and financial goals of our health plan and health system partners are met.

What you’ll do

Own and grow the country’s largest palliative and hospice provider network, with a focus on quality and performance

Lead strategic conversations with medical directors, clinical leads, operations executives, and financial stakeholders to influence care delivery behaviors and improve clinical quality metrics

Identify opportunities to close performance gaps in clinical outcomes and partner with providers to implement real-time solutions

Act as a trusted advisor to providers, helping them navigate operational or clinical challenges in a rapidly evolving care model while speaking directly about behavior change required for success

Use data tools like Looker to track performance metrics and provider engagement in a structured, data-driven way

Communicate outcomes internally to help shape product development, clinical programs, and network strategy

What success looks like

Demonstrated improvement in clinical quality metrics and patient outcomes across your provider accounts

Tangible behavior change at the provider organization level

Measurable provider satisfaction and retention, driven by meaningful engagement and high trust

Strong collaboration with internal teams to ensure alignment between what providers need and what we deliver

What you will bring

2–5 years of experience in externally facing roles (sales, account management, clinical operations, or value-based care implementation)

Proven ability to influence clinical and non-clinical leaders through clear, confident communication and credible recommendations

A data-driven mindset with an ability to translate performance metrics into action

Comfort navigating ambiguous and evolving healthcare environments, especially in startup or high-growth contexts

Passion for making serious illness care more effective, compassionate, and sustainable