EX Learning Manager (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
  
  

The Employee Experience (EX) Learning Manager will design and deliver practical but engaging, behavior-focused learning experiences that support new ways of working, especially around new tools and collaboration habits. This role is about building hands-on learning content that drives real behavior change across teams. We're looking for someone who can take a challenge like “we need people to collaborate differently” and create the content—toolkits, live sessions, async walkthroughs—to make it happen. This person should be comfortable owning the full arc of learning: designing curriculum, creating the materials, and delivering or enabling others to deliver it. This role sits at the heart of how EX and BizTech scale adoption and fluency across the company, and will be critical in translating strategy into learning experiences that stick.

Responsibilities

• Design and deliver blended learning programs (live, async, instructor-led) that help employees adopt new tools and ways of working.
• Build clear, engaging curriculum to support specific behavior shifts (e.g., how teams plan, lead, or collaborate).
• Develop learning assets like playbooks, toolkits, walkthroughs, and facilitator guides—owning the creation process end-to-end.
• Partner with Employee Experience and BizTech teams to identify learning needs, align on delivery methods, and ensure content connects to business goals.
• Pilot lightweight recognition systems (e.g., skill badges) that reinforce capability-building only where directly tied to learning outcomes.
• Measure program effectiveness using engagement and behavior change metrics; iterate on content and delivery based on feedback.
• Contribute to a peer learning culture by helping build communities of practice and lightweight enablement moments.
  
  

Qualifications

• 5+ years of hands-on experience in learning experience design, instructional design, or training delivery (corporate or startup context).
• Proven ability to build learning content directly—playbooks, live sessions, walkthroughs—not just manage programs.
• Strong grasp of adult learning theory, behavior change principles, and instructional best practices.
• Experience working closely with subject matter experts and cross-functional teams to shape learning goals and build content.
• Comfortable facilitating sessions and iterating based on learner feedback.
• Project management skills and the ability to self-direct in a fast-moving environment.
• Skilled at design learning content that’s easy to access and use inside of internal tools (Slack, Miro, G-Suite, Asana, etc).
  
  

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $90-$110/hr

Benefits: Medical, Dental, Vision, 401K