Patient Support Specialist

Job Details

Description

Position: Multi-Specialty Practice Patient Support Specialist

Monogram Health is seeking experienced health care professionals committed to providing excellent patient experiences. The Patient Support Specialist will be charged with ensuring that the patient’s experience with Monogram Health is cohesive and all clinical needs are being met. This individual must be comfortable interfacing with patients via virtual platforms, assisting patients with the setup and use of our telemedicine platform, and developing trusting relationships with patients. He or she will support patients and providers. This individual is a vital asset to the team who is responsible for a panel of patients, along with other members of the care team, and guides patients to meet their preventive, chronic and acute care needs.

Position Requirements

• The position will be remote
• Excellent time management skills and ability to demonstrate high attention to detail
• Electronic health record (EHR) experience; Athena and Salesforce experience preferred
• Medical Assistant certification preferred
• Outstanding communication skills with exceptional listening ability
• Ability to be flexible and available as needed throughout the workday
• Exceptional interpersonal skills with the ability to develop trusting, collaborative relationships
• Desire to help patients live a better, healthier life
  
  

Roles And Responsibilities

• Assist in managing the health of your panel of patients and proactively track whether your patients are up to date on preventative measures
• Assist in the facilitation of referrals, prior authorizations, and lab order fulfillment
• Proactively follow-up with patients regarding logging vitals (BP, BS, weight), symptom assessments, and scheduling needs
• Aid patients in the fulfillment, initiation and follow-up for prescriptions
• Help patients and family members understand their chronic conditions and how to prevent further disease progression
• Ensure that care provided is collaborative and act to engage specialists as needed
• Facilitate and confirm referrals and prior authorizations are completed and documented appropriately prior to scheduling visits
• Complete and track prior authorizations for medications and procedures.
• Review and ensure completion of necessary diagnostic testing and ensure they are uploaded to the system appropriately (e.g., echocardiograms, EKGs, lab work).
• Assist clinicians as needed
• Other duties as assigned
  
  

Benefits

• Opportunity to work in a dynamic, fast-paced and innovative care management company that is transforming the delivery of kidney care
• Competitive salary and opportunity to participate in company’s bonus program
• Comprehensive medical, dental, vision and life insurance
• Flexible paid leave & vacation policy
• 401(k) plan with matching contributions
  
  

About Monogram Health

We are dedicated to improving the well-being, quality of life and health outcomes for our patients by partnering with the nation's leading kidney specialists to provide transformative kidney care. Monogram Health supports patients suffering from Chronic Kidney Disease and End Stage Renal Disease by forming deep rooted relationships and preparing them both emotionally and physically for the challenges of managing kidney disease. Monogram Health uses next generation artificial intelligence algorithms to predict necessary and timely care to promote the delay of kidney disease progression, seamless transitions to dialysis and/or pre-emptive kidney transplant. We then utilize in-home visits to build meaningful relationships between patients and their care team that drive positive behavior change and optimize our patients’ health outcomes.

At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.