Director, eCommerce Operations (Hybrid or Remote)

MEC’s Purpose

At MEC, we believe the transformative power of the outdoors makes us better humans and drives us to do good for the planet. We are here to inspire and support everyone in getting active outside, matching people with gear and advice that instills confidence. We offer more than products; we offer passion for the outdoors. We play with purpose!

Our business model is dependent on impassioned and well-trained outdoor enthusiasts and as such we look for individuals who live our purpose and fit with MEC ethos and lifestyle. If you are that person, we’d love to connect with you. Join us!

Inclusivity at MEC

MEC is an equal opportunity employer and committed to building an inclusive community of staffers. We’re proud to work with our people to create a diverse workplace, where everyone feels like they belong and has the opportunity to be successful. We welcome of all applicants to join our diverse team. Tell us what you need during the hiring process, and we’ll do our best to accommodate you.

The Opportunity

A rare opportunity has arisen as our previous Director of eCommerce Operations transitioned into a newly created role within eCommerce—part of our evolving digital strategy and a reflection of the growth at MEC. Now, we’re looking for the next leader to take mec.ca to the next level.

As the Director, eCommerce, you’ll lead a team responsible for driving revenue growth and operational excellence for mec.ca. You’ll identify and execute quick win sales drivers, profit-maximizing eComm opportunities, and new business opportunities for mec.ca that align with our strategic goals. You’ll also create and execute cross-functional project plans, prioritize weekly work, track performance, and measure progress toward objectives. Your strong project management and hands-on leadership will help us achieve our goals and take our business to the next level.

Location: This role can be hybrid from MEC’s head office in Vancouver or remote within Canada

As The Director, ECommerce Operations You’ll Be

• Identify and execute quick win sales drivers, profit-maximizing and new business opportunities that align with our strategic goals.
• Create and execute cross-functional project plans.
• Lead the search and project manage the delivery of new technologies and systems that will improve operational efficiency.
• Build the tools required for your team to operate at the highest level of effectiveness, including reports, workflows, reference materials, templates, and more.
• Prioritize weekly work, track performance, and measure progress toward objectives.
• Dive into the week-to-week work, collaborating closely with teams to address their needs and deliver results.
• Identify and prioritize inefficiencies, enhancements, and fixes to drive continuous process improvement, supporting business growth.
• Make upstream improvements while constantly helping teams deliver current workloads.
• Work seamlessly across functions to improve process, service delivery, communication, and expectation setting.
• Act as a resource and mentor for the team, guiding them in project management, time management, and cross-functional collaboration and negotiation.
• Strategize and structure the team for eCommerce expansion.
  
  

What You Bring

• 5-8 years in eCommerce, preferably in a leadership capacity and with a direct-to-consumer retailer or brand
• Experience planning and forecasting an eCommerce business, including weekly and ad-hoc reporting and analysis
• Experience successfully identifying and executing projects in an omni-channel environment, including developing compelling business cases for internal buy-in and clear project plans for execution.
• Demonstrated cross-functional project management skills, including a track record of handling multiple tasks and projects at a time, prioritizing workload, effectively delegating and thriving in a dynamic and complex environment.
• Experience with agile workflows.
• Analytical with the ability to identify and track key performance metrics and make data-informed decisions.
• Strong collaboration skills to work seamlessly across teams and functions.
• Proficiency in identifying and improving operational workflows.
• Understanding of eCommerce market trends and business development opportunities.
• A strong understanding of modern eCommerce content management systems and/or order management systems and supporting workflows
• Comfort navigating ambiguity.
• Empathetic people-first leadership style with experience managing and mentoring teams.
  
  

The Compensation & Perks!

This is a permanent position with the anticipated salary range of $128,000 to $160,150 base + bonus. The exact salary will be dependent on the successful candidate’s relevant skills, experience, qualifications and internal equity.

• Work-life flexibility
• Variable annual incentive plan
• Generous annual vacation allotment
• Paid Care time (Wellness/sick)
• Maternity and Parental leave top-up
• Staff Discount and amazing deals straight from vendors
• Top-notch benefit plan
• Retirement Savings Plan
• Paid days to pursue outdoor activities and/or volunteer in your community
• Career development opportunities
  
  

At our Home Office located in Vancouver, you’ll also love:

• Show up as you are—Athleisure wear
• An open office layout- choose where you sit.
• Onsite fitness equipment, change rooms with showers and bike storage
  
  

Note: Availability of the benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. MEC reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Are you up for your next adventure? We’d love to hear from you!

The Candidate must be able to read and converse in English. Le candidat doit