Remote - Claims Service Representative, National Accounts (Alberta Canada)

Company

ClaimsPro LP

Remote - Claims Service Representative, National Accounts (Alberta Canada)

Role Summary

Working with a team of people, you will provide administrative support services in claims creation and demonstrate a superior level of customer service. This role requires the flexibility to be available between the hours of 8:00 AM to 7:00 PM EST Monday through Friday. Other duties as may be required.

Competencies Required To Succeed

• Professional demeanor and strong customer service skills
• Superior communication skills both written and verbal
• Strong organizational skills with an ability to re-prioritize tasks and manage time effectively
• Team player and excellent interpersonal skills with ability to interact with all individuals in all levels within the organization
• Ability to work well under pressure and maintain composure in a fast paced and changing environment
• Reliable and punctual
• Ability to meet set timelines
• Ability to work independently with minimum supervision
• Ability to execute high attention to detail, take initiative drive tasks to conclusion withing set timelines
• Demonstrated professionalism and work ethic
  
  
  

Responsibilities

Claims Set Up

• Claim creation in dedicated claims management system(s) as per account instructions
• Claim is triaged appropriately and assigned within target timeframe with 95% accuracy
• Participate on Email and / or Phone Queues
• Make initial contact
  
  
  

Billings, and payment processing

• Files billed within specified time frame, as per account instructions
• Payments issued accurately and as per account instruction
  
  
  

Claims support

• Handle claims inquiries, including calls from insureds, third party insurers and vendors
• Provide assistance with data entry, notes, ordering police reports, lien searches and other claims related tasks
  
  
  

Account Management Support

• Proper handling of correspondence for National Account employees and maintaining a catalogue of electronic devices
• Provide claim file management support in Claims Management System(s)
• Completing data integrity tasks and updates
• Assisting with all other requests as directed from supervisor and National Accounts management team
  
  
  

Required Education & Experience

• Post-secondary education in administration, insurance or related fields is considered an asset
• Experience in an administrative support role, specifically in the insurance industry is considered an asset
• Experience working within a dynamic team
• Must have the aptitude and ability to learn new skills
• Experience with Microsoft Word and Excel
• Experience with reporting and data management considered an asset
• Strong verbal and written communication in English
• Ability to work in a fast-paced environment
• Must be legal to work in Canada
  
  
  

Environment/Work Conditions

SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement – Recruitment Agencies

SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.