Customer Trainer (Remote, Upper Midwest)

Description

CENTEGIX is the industry leader in wearable safety technology for healthcare, education, government, and commercial workplaces with nearly 700,000 badges in use. The cloud-based CENTEGIX Safety Platform initiates the fastest response time for emergencies, from the everyday to the extreme. Leaders in nearly 15,000 locations nationwide trust CENTEGIX's innovative safety solutions to empower and protect people (every day).

Purpose

You have the opportunity to make a real difference! Join a passionate, technology savvy team with a mission that is truly life-saving. As an Onboarding Trainer, you are the face of CENTEGIX and will provide a hands-on training experience for the CrisisAlert solution, ranging from live virtual sessions, to small group onsite sessions to webinar training. As an ideal candidate, you are passionate about putting the customer first. You are outgoing, personable, professional and provide top-notch service to our customers over the phone, in person, and using written communications. In this dynamic role, you will work closely with many different departments and help to create and modify training materials. This role is integral to a successful implementation and requires a candidate with enthusiasm, empathy, and a go-getter personality.

Position Responsibilities

• Lead Customer training sessions on using and configuring the CrisisAlert Platform, both virtually and onsite.
• Create documentation and training materials.
• Maintain up-to-date knowledge about new features and offerings and ensure documentation and training materials are updated accordingly.
• Conduct surveys to gauge the effectiveness of programs.
• Serve as the voice of the customer to communicate feature requests and platform improvements during product discussions.
• Schedule and Lead Train-the-Trainer sessions with 3rd party training contractors.
• Create and manage daily training schedules.
• Create supplemental on demand, online learning for customers.
• Assist Onboarding team with data entry and platform configuration as needed.
  
  

Requirements

• Must reside in the Midwest/Upper Midwest region
• 75% Travel
• Software application training experience (Education Technology or Former Educator a plus)
• Experience creating training materials and documentation
• Proven customer facing experience
• Strong experience with using Microsoft Excel, Word and PowerPoint or equivalent tools
• Experience with Storyline, Rise, or other eLearning authoring software
• Experience using a LMS to manage users and content.
• Ability to multi-task, prioritize and manage time effectively.
• Ability to identify gaps in skills
• Competent and resourceful problem solver
• Excellent verbal and written communication skills, including leading meetings and presentations
  
  

CENTEGIX is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CENTEGIX are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate