Programs & Business Operations Lead (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
  
  

The Community you will join:

Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe.

The Chief Business Officer organization plays a pivotal role in driving the company’s growth and expansion efforts worldwide. Our teammates work on commercializing Airbnb’s new and existing businesses, helping Airbnb expand beyond its core offering as a place to stay. This includes recruiting and developing Airbnb’s global supply of high-quality Homes, Experiences, and Services, and executing Airbnb’s global in-market strategy. With this focus on business strategy, quality supply and international expansion, the team is leading the way for Airbnb’s continued growth and facilitation of millions more host and guest connections.

The difference you will make:

• As a Programs and Business Operations Lead, you will play a pivotal role in driving the global expansion of Airbnb's Home business. You will be responsible for developing and executing innovative strategies that align cross-functional teams, enabling rapid growth and ensuring the highest quality stays for our guests and hosts worldwide. Your attention to detail, strong analytical skills, and ability to manage multiple priorities will be crucial to your success in this role.
  
  

A typical day:

• Strategic Leadership: Develop and implement strategic plans that drive growth for Airbnb's Stays business across various use cases and markets. Navigate and address regional challenges and opportunities, and work to prioritize across many different lenses.
• Cross-functional Alignment: Collaborate with cross-functional teams, including product management, finance, marketing, sales operations, and supply, to achieve shared objectives that deliver meaningful business results.
• Operational Excellence: Leverage your analytical skills to translate data-driven insights into actionable operational plans that enhance the performance of our Stays business, and build efficiency into our systems. Manage foundational workstreams such as Weekly Business Reviews and OKRs. Facilitate intricate team operations and protect progress to plan.
• Stakeholder Engagement: Provide valuable guidance and support to help Stays Hosts thrive within the Airbnb marketplace. Build and maintain strong relationships with internal and external stakeholders. Provide the right, clear visibility for leadership, knowing when and what to share.
• Innovation & Growth: Own and influence the business outcomes of this high-growth area, strategically planning for the next phases of expansion.
• Creativity: Be able to think outside the box to come up with novel ways of structuring growth programs, business models, and ways of working to allow the business to be nimble and enable efficient scale.
  
  

Your expertise:

• Experience: 8+ years of experience leading high-growth businesses, with a demonstrated ability to influence and align functional teams.
• Proven track record of setting up and running new programs and processes to effectively build and scale new businesses. Experience in digital marketplaces, travel, scaling startups, and/or management consulting is a plus.
• Analytical & Strategic Skills: Strong analytical abilities combined with a deep understanding of market dynamics. Ability to distill complex quantitative and qualitative information into clear business strategies.
• Communication & Leadership: Exceptional communication skills, with the ability to engage and influence stakeholders at all levels, including executive leadership.
• Cross-functional Collaboration: Expertise in driving collaboration across diverse teams, fostering transparency, accountability, and a unified vision.
• Adaptability & Innovation: Comfortable navigating ambiguity and working independently to execute complex programs. A strategic thinker with a passion for innovation and new product development.
• Business Operations: Proven experience in leading strategic and tactical execution within a large organization, with the ability to advise management on complex projects or issues.
• Process Improvement: Capable of self-learning and developing tools to enhance processes, interpreting business risks, and recommending best practices.
• Community Engagement: Strong enthusiasm for working closely with the Airbnb community, consistently demonstrating Airbnb’s core values and fostering a sense of belonging.
  
  

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $65-$78/hr

Benefits: Medical, Dental, Vision, 401K