HUB Case Manager - Remote

Orsini - Rare Disease Pharmacy Solutions
Full time
22 - 25 USD / hour
Other
United States
Hiring from: United States
Description

About Orsini Specialty Pharmacy

"Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind."

Our Mission

Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind.

LIVE IT Values

At the heart of our company culture, the Orsini LIVE IT core values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

Leading Quality, Integrity, Valued Partner, Empathy, Innovation, Team-First

Salary Range: $22-$25 Hourly

Position Summary

This position will work assisting with the requirements of a manufacturer’s patient support programs related to education on the programs, patient outreach calls, patient financial support programs, patient adherence calls, and any other communication support needed to ensure a high level of customer service and satisfaction. This individual will work closely with other team members such as the program manager, program liaison, and other manufacturer supporting roles.

This individual should demonstrate a high level of customer service skills, sense of urgency, and accountability to successfully complete patient care interactions. Additional responsibilities may be added as necessary to this role based on changes in manufacturer requirements.

Required Knowledge, Skills & Training

  • 1-3 years of experience in patient care services for drug products
  • 1-3 years of understanding, managing, and resolving customer service needs related to a drug product
  • Able to handle a volume of individual patients for support needs
  • Able to multitask, provide follow-up, and prioritize work based on urgency
  • Excellent customer service skills for phone interactions
  • Able to understand manufacturer program requirements including HIPPA, patient eligibility, and business rules of patient financial assistance programs
  • Able to understand how patients can receive drug products through various channels
  • Bi-Lingual, Fluent in Spanish preferred but not required

Essential Job Duties

  • Regularly communicate with patients to assist with manufacturer's patient support programs
  • Communicate educational information regarding patient support programs for patient understanding
  • Collaborate with other team members to drive a high degree of accountability and success with the patient journey experience in delivering patient support services for the drug product
  • Ensure follow-up communication to improve patient understanding for reminders on the importance of communicating with their health care provider regarding appointments and scheduling of their medication administration
  • Understand the requirements for patient eligibility for financial support programs and be able to educate patients with possible options for assistance in qualified
  • Understand when to escalate patient concerns or other urgent needs to team members such as the program manager, program liaison, and others in order to have quick resolution

Employee Benefits

  • BCBSL Medical
  • Delta Dental
  • EyeMed Vision
  • 401k
  • Accident & Critical Illness
  • Life Insurance
  • PTO, Holiday Pay, and Floating Holidays
  • Tuition Reimbursement

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Axiom
Full time
We are seeking highly skilled Commercial Contract Lawyers with 2 to 8 years of experience to support our clients on long-term, full-time engagements. Our clients are some of the world's largest and most influential companies in retail, technology, consumer goods,...
Other
Canada
Hiring from: Canada
Scotiabank
Full time
Requisition ID: 228976 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Team Scotiabank’s Global Technology Services (GTS) – Strategic Portfolio Office manages the development, execution, and performance of GTS’ strategy & roadmap....
Other
Canada
Hiring from: Canada
GEOAMBIENTE Geologia e Engenharia Ambiental
Full time
Elaborar relatórios técnicos da área ambiental de alta complexidade, voltados principalmente às etapas de Gerenciamento de Áreas Contaminadas (GAC): tais como Avaliação Ambiental Preliminar, Investigação Ambiental Confirmatória, Investigação Ambiental Detalhada, Avaliação de Risco à Saúde Humana, Plano de Intervenção, Ensaio...
Other
United States
Hiring from: United States