Account Manager - After Sales

Job Description

Account Manager After Sales

Location:Canada (Remote with 75% overnight travel). Ideal candidate within 1 hour to YYZ (Toronto) or YUL (Montreal airport). Travel: 3 weeks per month (Ontario and Quebec), 1 week per month (AB, MB).

Compensation:$70,000 per annum (Hard) + $25,000 - $35,000 per annum (Bonus) uncapped. Car Allowance of 63 cents per km or negotiable. Paid Time Off, Full Benefits and Vacation

The Account Manager owns the day-to-day customer relationship. Responsible for managing and growing accounts, ensuring customer satisfaction and driving sales growth. Role requires an understanding of fabricating equipment, excellent communication skills and a proven track record in account management.

Roles And Responsibilities

• Identify opportunities for upselling and cross-selling within existing customer accounts to drive revenue growth (Focus on software, service and training sales transfer new machine sales to Sales Development Engineers)
• Manage and develop relationships with key customer accounts, understanding their needs and delivering tailored solutions.
• Work closely with sales team to achieve sales targets and align company services with customer needs.
• Create and execute strategic account plans that drive both customer success and business growth.
• Regular monitor track and report on the status of accounts including sales results, activity reports and customer KPIs to sales leadership.
  
  

Qualifications

You will possess:

Educational Background

• A technical education/experience is recommendedthis may include a degree or diploma in Mechanical Engineering, Industrial Engineering, Electrical Engineering, Mechatronics, Manufacturing Technology, or a related technical field.
• Education/experience in business administration, sales, or customer relationship management can be considered.
  
  

Professional Experience

• 3+ years of experience in account management, customer satisfaction, or technical sales rolespreferably in capital equipment aftersales, automotive aftersales, or B2B manufacturing environments.
• Customer First Mindset. Deeply committed to solving customer problems and enhancing satisfaction.
• Ability to travel (75%) of the time within a large territory (Canada). Able to plan weekly customer visits to SW Ontario, Quebec and West Canada (MB, SK).
• Sales-oriented: Understands how to grow accounts through upselling, cross-selling, and long-term engagement. Manages a pipeline through the use of CRM
• Technically fluent: Capable of understanding and discussing equipment functionality, software, and service offerings.
• Proven experience in managing complex customer relationships, upselling service and software solutions, and contributing to measurable revenue growth.
• Exposure to fabrication, sheet metal, or CNC machine tool industries is strongly preferred but not required.
• Demonstrated success in cross-functional collaboration with sales, service, and operations teams.
  
  

Why Is This a Great Opportunity

Excellent opportunity for growth and career potential with an amazing team.

Road Warrior. Ability to travel across Canada!