ProProduct Development Representative

Ready to be a Titan?

ProProduct Development Representatives are crucial team members who identify and connect with existing ServiceTitan customers on how Pro modules can enhance their ServiceTitan ROI and add value to the customer operations. A successful candidate will book product demonstrations between the existing customer and the Account Manager and assist the Account Manager with closing the deal through detailed discovery calls and notes that identify key areas of opportunities. You will be given extensive coaching and development from managers, enablement coaches, and various teams to ensure you are set up for success to build a long term career in Sales. Those who thrive in this role are motivated to be the best they can be every day by continuously applying feedback and best practices. If you’re ready to be a part of a team that is leading the charge in transforming an industry (& your future career), this is the perfect opportunity for you!

What You’ll Do:

• Build a strong sales pipeline by engaging existing customers, demonstrating value of add-on products, and booking overview calls/demonstrations for Account Managers
• Conduct high volume engagement through outbound calls (25/day) and emails
• Strategically craft honest relationships and genuine rapport with customers
• Drive customers to discover unmet needs or pain points and how we can deliver extraordinary value and remediate those pain points
• Work closely and collaboratively with Account Managers to develop and implement appropriate communication plans
• Log and maintain all activity in Google Sheets/Salesforce.com
• Assist with weekly reporting on active campaigns and any ad-hoc requests
• Act as a liaison for customers and other internal teams, e.g. Pro Sales Team, Customer Success,
• Support, etc.
  
  

What You’ll Bring:

• 1-3 years of experience in Sales or Customer Success (in a cross-sell or up-sell capacity)
• 12+ months of outbound calling experience
• Strong interpersonal skills and friendly professional demeanor on the phone
• Ability to handle objections and articulate value proposition of add-on products with any level of detail or brevity
• Tenacious work ethic with a desire to be a top performer
• Resourcefulness and adaptability to new responsibilities in a fast-paced work environment
  
  

This role will be moving to a hybrid function 1-2 days a week in the Toronto area.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.
  
  

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.