Customer Support Specialist

At Marsello, we’re committed to helping brands be more effective with their marketing at every stage of the customer lifecycle. 

Our mission is to empower brands with personalized omnichannel loyalty solutions at the heart of smart marketing. Serving over 2,000 brands globally, our data-driven marketing strategies deliver measurable results. 

Our world-class culture extends to teams based in New Zealand, Canada and Australia with individuals spread around the globe, giving us the ability to assist businesses anytime and anywhere and in turn provide our employees with flexibility and work life balance. 

Right now, we are looking for a Customer Support Specialist to join our team in Canada and as our team is all remote based your location can be anywhere in the Toronto area. 

We need a strong communicator, someone who thrives in a fast paced environment and who is confident across a range of technologies to help our brands succeed. 

As the first point of contact for our brands you’ll be confident answering their queries and conducting online demonstrations to better facilitate their understanding of Marsello.

Internally you’ll get to contribute to product enhancements, aligning functionality with client expectations. 

You’ll be a team player, someone who is resourceful and able to find solutions and above all be able to maintain empathy, a positive attitude and professionalism.

Ideally we are looking for someone who:

• Has a minimum of 3 years in Customer Support/Success roles dealing with B2B clients.
• Experience performing outbound calls.
• Proficiency in using support software like Intercom, HubSpot, or similar platforms.
• Knowledge or experience with Loyalty Marketing 
• Experience in the SaaS space is preferred but not essential.
• Can be bold, showing a willingness to take risks; confident and courageous.

We are an entrepreneurial bunch, we encourage you to share your ideas, especially when it comes to improving our business so we can continue to grow an awesome team.

At Marsello we are passionate about our culture. It’s supportive, fun, hard working and one that truly values your well-being and growth.

We offer competitive remuneration, discounted health insurance, flexibility of remote working with an allowance to assist with phone and internet, professional development allowance, and gym subsidy. 

We'd love to hear from you, so apply now at [email protected] and we’ll be in touch.