Chief Human Resources Officer

Position Summary

The Chief Human Resources Officer (CHRO) is responsible for developing and executing human resources, employee engagement, and internal communications strategies in support of the overall business plan and strategic direction of the organization, specifically in the areas of succession planning, talent management, change management, organizational and performance management, training and development, and compensation. The CHRO provides strategic leadership by articulating HR needs and plans to the executive management team, shareholders and the board of directors.

In addition, the Chief Human Resources Officer will serve as a member of the CAQH executive leadership team, which defines the strategies, operational direction and alignment of initiatives across the organization.

The Chief Human Resources Officer is a full-time, remote, exempt position and reports to the Chief Executive Officer.

Base Salary Range: $325,000 – $375,000 annually

Specific Responsibilities

• Act as a strategic advisor to the CEO and executive team on key organizational and talent issues.
• Establish and implement HR efforts that effectively communicate and support the company’s mission and strategic vision.
• Develop HR plans and strategies to support the achievement of the overall business operations objectives.
• Work with the company's executive management team to establish a sound plan of management succession that corresponds to the strategy and objectives of the company.
• Develop comprehensive strategic recruiting and retention plans to meet the human capital needs of strategic goals.
• Develop and implement comprehensive compensation and benefits plans that are competitive and cost-effective.
• Provide overall leadership and guidance to the HR function by overseeing talent acquisition, career development, succession planning, retention, training, leadership development, compensation and benefits.
• Advance initiatives related to culture, employee engagement, change management, and organizational effectiveness.
• Maintain up-to-date compliance with employment laws across multiple jurisdictions and ensure HR risk management protocols are followed.
• Act as a liaison with legal counsel and compliance leaders on investigations, regulatory inquiries, and workforce audits.
• Oversee the development and execution of a comprehensive internal communication strategy that supports the company’s vision, mission, and values.
• Direct the communication of organizational changes, new initiatives, and important business updates to ensure clarity and transparency.
• Lead content distribution channels (newsletters, intranet, all-staff meetings) to ensure effective reach and engagement with employees and measure success and outcomes.
• Measure the effectiveness of internal communication and engagement efforts through key performance indicators (KPIs).
• Use data and feedback to refine and continuously improve human resources and communication strategies.
• Develop and manage budgets for HR and Internal Communications.
  
  

Supervisory Responsibilities

• The CHRO is directly responsible for human resources, employee engagement, and internal communications functions.
• Currently, the role has three direct reports (VP, Human Resources, HR Manager, Employee Engagement, and Manager, Communications).
  
  

Skills

• Strong business acumen and ability to link HR strategies with business goals.
• Experience with HR technology systems and data analytics.
• Proven experience in strategic planning and execution.
• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Thorough knowledge of employment-related laws and regulations.
• Ability to navigate ambiguity and drive change in a growth-oriented organization.
• Collaborative mindset, with the ability to work effectively with colleagues at all levels, including executive leadership.
• Consensus-building and decision-making skills, with the ability to navigate complex issues and drive effective outcomes.
• Knowledge of and experience with varied human resource information systems.
• Proficient with Microsoft Office Suite.
  
  

Experience

• 15+ years of progressively responsible HR leadership experience, with at least five years in a senior HR executive role and a minimum of seven years’ communications experience.
  
  

Education

• A BS/BA degree from an accredited college/university; MBA or MA/MS in human resources or related field preferred.
• SHRM-SCP or SPHR certification preferred.
  
  

Who We Are

The Council for Affordable Quality Healthcare (CAQH) was formed by health plans who came together nearly 25 years ago with the desire to make healthcare work better. Today, we are trusted by stakeholders from across the healthcare ecosystem to improve business processes and offer the most comprehensive provider and member data in the US.

What You Get

CAQH recognizes that its most important asset is its growing team of smart, creative, collaborative, forward-thinking and passionate professionals – and that a comprehensive employee benefits package is an important factor for them in choosing where to work. CAQH offers competitive compensation along with an extensive benefits package for all full-time employees, including medical, dental and vision coverage, tuition assistance and a 401k. We offer full-time remote work to all staff from any location and maintain a physical office in downtown Washington, DC.

At CAQH, we are proud of our active commitment to equal opportunities for all. Our teams works diligently to foster a workplace where all individuals are valued, respected, and empowered. We embrace different perspectives and are dedicated to providing equal opportunities for everyone to thrive. Join us in our mission to transform healthcare through innovative technology solutions while making a positive impact on the lives of diverse communities.

CAQH is an equal opportunity employer. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to race, color, religion, sex, national origin or ancestry, age, marital status, disability, protected veteran status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, source of income, place of residence, or any other characteristic protected by law. CAQH will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.

Applicants have rights under the Family Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA). If you are interested in applying for employment with CAQH and need an accommodation to apply for a posted position, contact CAQH Human Resources at 202-517-0436.