Revenue Operations Manager

Hive is a fast-growing SaaS company revolutionizing marketing automation and revenue generation for the Live Events industry. We empower event promoters and venues to drive ticket sales and maximize revenue through strategic use of first-party data, advanced SMS marketing, and simplified, high-ROI digital ads. At Hive, we're obsessed with delivering measurable impact and exceptional experiences.

The Role

We’re looking for a strategic, analytical, and action-oriented Revenue Operations Manager to build and scale our RevOps function. Reporting to the CFO, as Hive's first dedicated RevOps hire, you’ll define how we connect the dots across our entire revenue engine from Marketing and Sales to Onboarding, Customer Success, and Support.

You’ll work across teams to drive alignment, design scalable processes, and ensure visibility and accountability across the full funnel. If you’re excited about laying the foundations for long-term growth and love solving complex operational puzzles with data and systems this is your moment.

What You’ll Do:

• Improve and Scale Revenue Processes
• Uncover, scope, and lead improvements in lead routing, attribution, sales workflow, and renewal processes
• Support contract management workflows, and compliance with various stipulated processes
• Ensure consistent data governance and systems hygiene to enable reliable forecasting and reporting
• Build Visibility and Drive Data-Backed Insights
• Create and maintain dashboards to monitor pipeline health, funnel conversion, productivity, and revenue performance
• Track and analyze sales performance across segments to surface actionable insights for sales, CS and executive teams
• Guide forecasting accuracy, pipeline generation analysis, win/loss breakdowns, and revenue trends
• Partner Across GTM and Support Strategic Planning
• Collaborate with Marketing, Sales, and CS leadership to eliminate bottlenecks and streamline the customer journey
• Support territory design, quota setting, and sales compensation tracking
• Assist in strategic planning cycles, team QBRs, and GTM alignment meetings
• Own and Optimize GTM Systems & Tools
• Manage and evolve our GTM tech stack, including Salesforce, HubSpot, Gong, Zapier, and Salesloft
• Lead system integrations, automate workflows, and troubleshoot issues across the revenue funnel
• Enable Operational Excellence
• Lead regular performance reviews with GTM leaders and translate insights into business action
• Create playbooks, internal documentation, and training materials for RevOps best practices
• Act as the go-to resource for cross-functional execution and reporting
  
  

Who you are:

• 6+ years of experience in Revenue Operations or Sales/Marketing Ops roles— ideally within high-growth B2B SaaS
• Deep understanding of GTM funnels (leads, opps, accounts, renewals) and SaaS sales motion
• Strong technical proficiency in Salesforce and HubSpot, with bonus points for Salesloft, Gong, ZoomInfo, and LinkedIn Sales Navigator
• Analytical mindset with a bias for action—you love using data to identify problems and implement solutions
• Exceptional communication and storytelling skills—from executive presentations to internal training docs
• Highly collaborative and process-driven, able to influence without direct authority
• Proactive, organized, and excited to build from the ground up in a fast-paced environment
  
  

Nice to Haves:

• Experience scaling RevOps functions at a SaaS company in the $20M–$50M ARR stage
• Strong project management experience
• Experience with SaaS financial modeling, quota setting, or sales comp plan development
• Experience working closely with Finance on revenue recognition and ARR reconciliation
• Familiarity with contracting workflows and cross-functional compliance processes
  
  

Why Hive:

• Join an ambitious team at a pivotal stage of growth
• Enjoy a culture that values innovation and continuous improvement
• Work remotely with flexibility, empowerment, and a strong sense of ownership
• Play a foundational role in shaping our GTM engine and building Hive's future
  
  

Comp/Benefits Package:

• Meaningful salary and equity: You're rewarded based on impact.
• Work fully remote in Canada or the US: where you’re most productive whether that be from your house, or elsewhere. We just ask that you have legal work authorization in the country you reside in.
• Flexible work hours: Choose your 9–5 as long as it’s not disruptive to your role, team, and Hive.
• Health Insurance: Comprehensive health & dental coverage with a parental leave top-up program.
• Open vacation/PTO policy: So you can be happy and healthy!
  
  

About Hive

Hive is the industry-best marketing platform for event marketers. Our platform powers marketing for 1500+ of the most iconic event, festivals, venues, promoters, and event-centric brands across North America.

We help our clients sell out their shows and make their events unforgettable - by helping them grow their customer base and personalizing and automating their email, SMS, and ad campaigns.

Hive integrates with 25+ partners like Ticketmaster and Shopify, ingesting rich customer data in real-time. With this data, event marketers can segment their audiences in powerful ways and send timely, customized messages to their customers.

Hive was founded in a University of Waterloo computer lab and graduated from Y Combinator in 2014. Today, we’re a remote-first team spread across Canada and the US, building a product and a culture that values clarity, ownership, and real customer impact.

To learn more about our team, check out the About Us and Careers pages on our website.