Director, Quality Assurance

At Trella Health, we are passionate and committed to our mission – empowering meaningful change in healthcare. Since our founding in 2015, we continue to grow our team, enhance our solution and services offerings, accelerate into new markets, and expand our customer base. We are rapidly growing and are looking for new Trellavators to join our team!

"What is a Trellavator?" you ask. Innovate and elevate is the name of our game! We go above and beyond to collaborate with and support each other – we believe that when a colleague or customers succeeds, we succeed. By learning from others, building on our successes, and taking risks, we constantly raise the bar – continuous improvement is in our DNA. Our word is paramount, we keep our commitments, and we always follow through. We have a strong, reliable support system that fuels growth, collaboration, and passion – and together, we create a positive environment where everyone at Trella Health, including the customers we support, can thrive. Are you ready to learn more about the opportunities with our team? Trell-yeah you are!

Position Overview:

We are looking for a Director, Quality Assurance to join our Technology Department to lead and oversee the quality assurance function for our software and data solutions at Trella Health. As the Director of QA, you'll play the key role in ensuring our products meet quality objectives and in defining our forward-looking strategy for the QA department to support greater growth without compromising quality. The Director's guidance and leadership will impact critical key performance indicators around Trella's growth, retention, and customer satisfaction. This leader will have the autonomy to shape the QA organization to enable Trella's growth plans.

Location: Remote - US with Atlanta GA, Jacksonville FL, Nashville TN, and Philadelphia PA preferred

Reports to: Chief Technology Officer

As the Director, Quality Assurance at Trella, you will:

• Architect, implement, and document comprehensive QA strategies and processes to ensure the quality of Trella Health's products, enabling rapid development while maintaining quality.
• Lead and inspire a global team of QA professionals to uphold a culture of excellence and innovation. Drive innovation in testing solutions to maintain high performance at scale.
• Collaborate with engineering leaders to ensure that quality is built into any development effort from the planning phase, not just after coding starts. Work closely with Engineering and DevOps to drive an 'automation first' strategy to test case execution, ensuring that security is integrated into the CI/CD pipeline and that all non-functional requirements are validated as part of every delivery.
• Define and maintain KPIs & SLAs to quantify and benchmark QA effectiveness, fostering continuous improvement through data-driven insights.
• Identify bottlenecks, pain points, and other areas of opportunity and focus efforts to address the challenges in a data-driven manner. Monitor and adjust processes as needed for continuous improvement.
• Focus on continuous improvement by setting up processes to track issues, learn from them, and incorporate those learnings to prevent recurring issues.
• Drive the use of automation to accelerate and improve regression testing.
• Be forward thinking about the use of AI to support the goal of higher quality and responsible resource allocation.
  
  

This job might be a fit for you if you have:

• Demonstrated experience testing cloud-based SaaS products with web and mobile interfaces in an Agile, Kanban, or Scrum development environment.
• Proven experience leading a global team of automated and manual QA professionals.
• Deep knowledge of QA best practices and methodologies with experience building automated testing processes and best practices in a CI/CD environment.
• Demonstrated proficiency in standard industry tools for QA and QA automation.
• Well-developed written and verbal communication skills coupled with the ability to collaborate with technical and non-technical leaders and team members.
• A problem-solving mindset with the drive and curiosity to dig into the details when the solution isn't immediately clear.
• Experience with software regulation such as HIPAA, PHI, etc. is preferred.
  
  

About Trella Health:

Trella Health provides unmatched, actionable market intelligence to post-acute care and value-based care providers of all sizes. Our industry leading analytics paired with CRM and EHR integration workflows positions us as the most advanced sales enablement platform for the post-acute care market. One of only a few companies to be deemed both a Qualified Entity by CMS and an Innovator under its Virtual Research Data Center Program, Trella has elite access to billions of performance metrics and referral data to enable competitive positioning across the market. Its standardized insights, representing 90% of all lives 65+ U.S. population, help customers identify, engage, and manage critical relationships and advance their organizations with certainty.

Since launching our first product in 2016, we have experienced tremendous growth and have highlighted a few key data points to get an at-a-glance view of Trella:

• Over 800 customers including 10 of the top 10 post-acute providers and 4 of the top 10 health systems
• Over 120 team members and growing
• Recognized as one of Modern Healthcare's "Best Places to Work" in consecutive years and were ranked in the Top 50 startups in the US by LinkedIn
• Headquartered in Atlanta, GA with remote hubs in Nashville, Philadelphia, Raleigh, and the Philippines
  
  

The Trellavator Experience:

At Trella Health, you can expect to join a welcoming team that truly embodies our core values. Our collaborative culture is anchored by trust, transparency, and inclusion — and we also have a lot of fun. No matter where you work, at Trella Health you can expect an awesome team, frequent virtual gatherings, engaging events, casual attire, and more.

We offer competitive salaries with a comprehensive benefits package to all employees and provide an environment that fosters work-life harmonization with Flexible Paid Time Off, along with remote-first work arrangements. As we continue to see exponential growth, our goal is to continue to put team members first and strive to offer our team members the best culture and benefits possible. Some of the benefits we provide are:

• Health, Dental, Vision & Voluntary Benefits
• Competitive Salary & Bonus Plans
• 401k Retirement Savings
• Unlimited PTO & 10 Paid Holidays
• Flexible Work Hours
• Equity Shares
• Paid Leave Programs
• Marketplace for discounted retail and entertainment
  
  

Equal Opportunity Employer

Trella Health is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, handicap, veteran status, genetic information, or any other protected status as recognized by federal, state, or local laws.