UX/UI Designer, Customer Experience

Job Description

We are seeking a seasoned UX/UI Designer to design the end-to-end customer experience for our Customer Identity and Access Management (CIAM) experience. This is a design role focused on building a cohesive and scalable experience across authentication and access touchpoints—including login flows, account creation, MFA, and customer communications via email. You’ll play a central role in delivering polished assets, a comprehensive design library, and brand-aligned guidelines that support consistent experiences across platforms.

Key Responsibilities

• Design System Development & Maintenance: Set up and maintain a centralized Figma component library for our CIAM product, ensuring consistent design patterns for both web and mobile applications. This includes scalable UI components, screen templates, and interaction standards for all user-facing access flows. Create designs for web and email channels.
• Complete CIAM Screen & Email Suite: Over a 6-month period, produce a complete library of customer-facing CIAM screens and transactional emails (e.g., login, signup, MFA, password recovery) optimized for usability and cross-device compatibility.
• CIAM Enterprise Design Guideline: Partner with digital marketing SMEs to create a robust, living CIAM Enterprise Design Guideline in Figma, covering visual branding, accessibility standards, tone, and application guidance for both product and marketing usage.
• Sprint-Based Design Execution: Operate within 2-week sprint cycles, delivering finalized Figma mockups and email templates ready for developer handoff. Coordinate with content strategists and legal reviewers to ensure all copy is approved and compliant before finalization.
• Email & Interface UX Strategy: Own the UX and visual design for high-impact, high-volume customer emails and screens, emphasizing clarity, accessibility, and a seamless experience across all authentication-related interactions. Create designs for web and email channels.
• Cross-Functional Collaboration: Work closely with product managers, engineers, content strategists, legal reviewers, and marketing leads to ensure all designs are aligned with business needs, user expectations, and regulatory requirements. Collaborate with PO to create a roadmap for deliverables.
• Design QA & Continuous Improvement: Support design QA during development and contribute to ongoing optimization through heuristic evaluations, usability insights, and regular library updates.
  
  

Qualifications

• 3-5 years of UX/UI design experience, with a strong background in enterprise or customer-facing applications; CIAM, onboarding, or access flows experience highly preferred.
• Demonstrated experience in building and maintaining design systems and pattern libraries using Figma.
• Expertise in designing responsive web and mobile app interfaces, along with dynamic, brand-compliant email templates.
• Strong knowledge of UX best practices for authentication flows, accessibility standards, and regulatory considerations (e.g., legal copy in customer communications).
• Proficiency in Figma and complementary tools (e.g., FigJam, Adobe Creative Suite).
• Excellent communication, collaboration, and presentation skills with experience working in Agile/Scrum environments.
• Proven ability to manage design deliverables within sprint cycles and navigate feedback from technical and non-technical stakeholders.