Client Onboarding Manager

Description

The Client Onboarding Manager is responsible for the initial contact post-contract with the customer to ensure clear understanding of goals and expectations, align necessary resources and ensure a smooth deployment of services.

Key Responsibilities

• Management of onboarding from the project intake and execution standpoint.
• Coordinate with cross-functional resources for flawless and fast onboarding execution.
• Responsible for coordinating and actively participating in kick-off calls with clients on select products.
• Serve as a single point of contact for onboarding status and issue management.
• Transform requirements into manageable tasks and create an overall onboarding plan. (Group Onboardings)
• Ensure that all products are delivered on time.
• Ensure that all needs are clearly specified, requirements scoped and agreed upon between the client and internal teams.
• Manage multiple simultaneous onboardings.
• Effectively communicate onboarding expectations and status to client and internal team members in a timely and clear fashion.
• Effectively balance priorities of internal teams, quality, and client satisfaction in the decision-making process.
• Identify and execute impactful onboarding process improvements concurrently with project execution, including process documentation updates/creation.
• Effectively maintain positive working relationships with clients and internal teams, while clearly communicating priorities and deliverables and managing client expectations.
• Deploy software & software updates.
• Contribute to the growth of our online knowledge base.
• Additional responsibilities are to be determined by the Support Leadership Team.
  
  

Requirements

2+ years of experience in Automotive Support and/or 2+ years of management in another field.

Experience in software project management.

Prior experience in managing multiple ongoing projects.

A genuine motivation for delivering exceptional customer experiences.

Mid-level knowledge of HTML, and CSS.

Exceptional organizational skills.

Exceptional communication skills.

Exceptional problem-solving skills.

Positive attitude.

Detail oriented.

Team oriented.