Intake Coordinator - ABA Therapy Services

About Us:

Brightstone Therapy is a provider dedicated to enhancing the lives of children with developmental challenges. We have established unique and collaborative partnerships with childcare centers, where we offer specialized ABA therapy services to children. Our mission is to deliver comprehensive support, ensuring all children thrive in our inclusive environment.

Job Title: Intake Coordinator – ABA Therapy Services

Salary: $50,000-$60,000 depending on experience

Location: Remote (with flexibility)

About Us

At Brightstone Therapy, we provide compassionate, evidence-based Applied Behavior Analysis (ABA) therapy for children with autism. Our mission is to support families quickly, ethically, and with the personal care they deserve. We believe the first step in care is just as important as the therapy itself – and that begins with you.

Position Summary

We're looking for a warm, organized, and detail-oriented Intake Coordinator to serve as the first point of contact for prospective clients. In this role, you'll guide families through the intake process, ensuring a seamless and supportive experience as they begin their journey with our services.

Key Responsibilities

• Serve as the welcoming first contact for new families via phone, email, and web inquiries.
• Evaluate intake paperwork and clinical documents to gather essential client information and determine eligibility.
• Accurately enter and manage client data and documentation within our EMR system, Central Reach.
• Guide families through the intake process with empathy, clarity, and professionalism.
• Communicate insurance benefits after verification and obtain necessary authorizations and referrals for ABA therapy.
• Coordinate with clinical and administrative teams to ensure smooth transitions into care.
• Track inquiries, manage timely follow-ups, and stay on top of documentation deadlines.
• Educate families about ABA therapy, our services, and what to expect throughout the process.
• Maintain confidential records in accordance with HIPAA and company policies.
• Collaborate with external healthcare providers as needed to support client onboarding.
  
  

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• East cost time zone preferred but not required
• Experience in ABA, behavioral health, or healthcare administration is a plus.
• Exceptional interpersonal and communication skills, especially over the phone.
• Ability to multitask, stay organized, and manage a fast-paced workflow.
• Central Reach experience is not required but highly preferred.
• Detail-oriented, compassionate, and highly professional.
• Self-motivated and able to thrive in a remote work environment.
  
  

Why You'll Love Working With Us

• Flexible hours and fully remote work environment.
• Supportive and mission-driven team that truly values your role.
• Growth opportunities in a rapidly expanding organization.
• Comprehensive benefits package including PTO
• Make a real, lasting impact in the lives of children and their families.