Enrollment Quality Manager (Remote)

Description

Department: Clinical Operations

Reports To: Director of Quality (VP of Clinical Operations in interim)

Location: Remote

FLSA Status: Exempt Full-time

Schedule: Monday to Friday

This role is 100% remote.

Summary

Position Overview: The Enrollment Quality Manager is the driving force behind the maintenance and improvement of Lumata Health’s Enrollment Quality Program. This role ensures the integrity and performance of the Enrollment team through oversight of auditing, training, process documentation, and compliance. The Enrollment Quality Manager will work cross-functionally to identify areas for improvement and implement solutions that enhance the accuracy, consistency, and efficiency of Lumata’s enrollment workflows. This position reports to the Director of Quality (VP of Clinical Operations until the Director of Quality position is filled).

Essential Functions

Auditing & Oversight

• Monitor quality auditing tools and reports to ensure 100% of monthly call and process audits are completed.
• Perform audits on enrollment calls, documentation, and workflows for both new and tenured Enrollment Specialists.
• Provide data analysis of audit results and trends to Enrollment Managers, Director of Enrollment, and VP of Clinical Operations.
• Offer coaching and feedback based on audit outcomes to improve performance and adherence to enrollment standards.
  
  

Training & Development

• Collaborate with Enrollment leadership to design and improve onboarding and continuing education programs.
• Update and maintain training content within Lumata’s Learning Management System (Trainual) for Enrollment modules.
• Conduct quarterly reviews and revisions of training materials to reflect current processes, priorities, and quality findings.
  
  

Process Development & Documentation

• Identify opportunities for process improvement based on audit results, performance data, and team feedback.
• Develop, update, and maintain process documentation and SOPs that guide the Enrollment team’s operations.
• Participate as a stakeholder in projects related to program and process development.
  
  

Compliance & Program Management

• Ensure compliance with HIPAA and internal privacy standards across all enrollment activities.
• Collaborate with peers in Clinical Operations and Quality to align quality initiatives across departments.
• Support company-wide adherence to HIPAA training and maintain secure, compliant practices.
  
  

Requirements

Required Skills

• Demonstrated success in quality assurance, process improvement, or training in a healthcare, enrollment, or contact center environment.
• Strong analytical and data interpretation skills.
• Experience with content development and managing learning systems or training programs.
• Excellent attention to detail and ability to identify actionable insights from qualitative and quantitative data.
• Highly organized and adaptable in a fast-paced, evolving environment.
• Strong written and verbal communication skills.
  
  

Education And Experience

• Bachelor’s degree, Master’s degree, or equivalent experience preferred.
• 5+ years of experience in healthcare operations, quality assurance, enrollment coordination, or a related field.
• Familiarity with HIPAA regulations and healthcare documentation standards required.
• Experience with CRM platforms, call auditing systems, or LMS tools (e.g., Salesforce, Trainual) preferred.
  
  

Physical Requirements

• Must have a home office or HIPAA-compliant workspace
• Prolonged periods of standing, sitting at the desk and working on a computer
• Must be able to hear, speak, call and virtually meet.
  
  

Work Environment

In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.

Benefits

At Lumata Health, we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees, 8 paid holidays, and discretionary time off (DTO). As we grow, so will our benefits package. We hope you’ll be a part of that growth!

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Employee Wellness Program
  
  

Our Culture

At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.

Collaboration: Stay connected through regular team meetings and open communication.

Inclusivity: A diverse team where everyone feels welcome and valued.

Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.

Recognition: Regular feedback, performance incentives, and growth opportunities.

Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.

Diversity Creates a Healthier Atmosphere

Lumata Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: [email protected] (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position.

We are an E-Verify employer.

For More Information, Please Click On The Following Links

E-Verify Participation Poster: English / Spanish

E-Verify Right to Work Poster: English | Spanish

Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Disclaimer

This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.

The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time.