Engagement Manager

Remote Position – Any Location with Great Wifi Works!

About the Gig:

What does an Engagement Manager Do?

As an Engagement Manager at Sercante, you'll serve as a specialized Project Manager leading Salesforce implementation projects. You'll drive project success throughout the lifecycle from discovery through close, acting as the strategic and operational lead for our clients. This is a client-facing role that blends project management expertise with technical fluency in Salesforce products.

A Day-in-the-Life:

• Own the full lifecycle of Salesforce implementation projects, from kick-off through go-live and wrap-up
• Serve as the primary point of contact for clients, managing communications, expectations, and escalations
• Navigate complex client orgs with ease
• Lead cross-functional project teams across disciplines including strategy, development, and quality assurance
• Build and manage detailed project plans, timelines, and resource allocations using waterfall and agile methodologies
• Monitor budgets, track scope, and ensure accurate and timely delivery of work
• Facilitate project status meetings and provide ongoing updates to clients and internal stakeholders
• Capture business requirements, then translate into actionable project tasks and deliverables
• Proactively identify risks and develop mitigation plans to keep projects on track
• Ensure adherence to Sercante's project delivery methodology and contribute to continuous improvement
• Collaborate with account leads to support renewals and uncover future project opportunities
• Demonstrate thought leadership and drive innovation within the team, fostering a culture of continuous improvement and forward-thinking project delivery
  
  

A Successful Engagement Manager will:

• Bring 3+ years of Project Management experience, preferably in a Salesforce consulting environment
• Demonstrate hands-on knowledge of Salesforce with relevant certifications strongly preferred
• Be highly organized, detail-oriented, and deadline-driven with an "extreme ownership" mentality
• Excel in client relationship management, with strong active listening, communication, and change management skills
• Navigate ambiguity with confidence, translating complexity into actionable plans
• Influence and guide stakeholders toward aligned decisions and shared outcomes
• Apply strong analytical and problem-solving skills to proactively address client challenges
• Successfully lead multiple concurrent projects of varying size and complexity
• Have experience managing enterprise or multi-cloud Salesforce projects with multiple workstreams
• Act as a trusted advisor to clients, providing insight and strategic direction throughout the project that drives long-term success
• Continuously learn and level up their Salesforce expertise, seeking out new certifications and product knowledge
• Have an impact felt across the team, as a thought leader and mentor for other team members
  
  

Cure Values:

At Sercante, we value passion, self-motivation, and a collaborative spirit. Our ideal team member is curious, detail-oriented, and committed to continuous learning. They excel in remote environments and are proactive problem-solvers.

Key Qualities:

• Lifelong learner with a passion for diving deep into details
• Self-driven and thrives in dynamic, ambiguous situations
• Organized and deadline-oriented with a strong sense of ownership
• Effective delegator who empowers team members
• Resourceful and able to find solutions through research
• Curious and adaptable to new challenges and opportunities
• Embraces remote work and aligns with our core values
• Thoughtful communicator who clarifies client needs before proceeding
• Continuously develops skills in Salesforce, marketing strategy, and consulting