Associate Customer Success Manager

What We Do:

At Autura, we're revolutionizing the towing and recovery industry with cutting-edge software that makes a real difference for our customers. From towing service providers to local governments, our tools—like Towing Management Systems, ARIES Dispatch, and Impound solutions—are designed to simplify operations, boost safety, and drive success. Joining Autura means being part of a team that's passionate about innovation, collaboration, and making the world a little safer and smarter every day. Ready to help us pave the way?

About the Role:

At Autura, we're all about the team and looking for individuals who embody empathy, ambition, and a strong team spirit. Right now, we're looking for an Associate Customer Success Manager (ACSM) supports the long-term success of strategic Marketplace accounts that have already launched. Focusing on post-launch relationship management, retention, and engagement. You will work with high-value accounts to keep them engaged, reinforce best practices, and ensure they continue to succeed on the platform.

What You'll Be Doing:

• Manage a portfolio of active, strategically important Marketplace accounts post-launch
• Serve as the ongoing point of contact to support account health and satisfaction
• Monitor seller activity, performance, and risk indicators to proactively address customer concerns
• Conduct regular check-ins, quarterly business reviews QBR's, and coaching sessions
• Collaborate with senior CSMs on complex issues or escalations
• Advocate internally for customer needs and assist with service-related improvements
• Participate in industry events, association meetings, and on-site visits to build trust and relationship-building.
  
  

About You:

• 1–2 years in a customer-facing role such as Customer Support, Account Coordination, or Client Success
• Experience in the automotive, towing, or related industries is a strong plus.
• Strong interpersonal, communication, and organizational skills
• Proactive, service-first mindset with attention to detail
• Ability to manage multiple priorities while building lasting relationships
• Passion for customer success and interest in growing into a full CSM role
  
  

Who We Are & Benefits:

Autura is committed to providing modernized benefits and cultural perks.

• Competitive pay and annual performance reviews
• Option for 100% fully paid benefits package including health, dental, vision
• 401(k) with a matching company contribution
• Open Paid Time Off
• 100% Remote work
  
  

Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

For this role, the base salary range is $75,000.00. Total compensation also includes a competitive benefits package. A salary offer will be determined by several factors including experience, skill level, education, internal pay equity, and other relevant business considerations. We review all team members pay and compensation programs regularly to ensure competitive and fair pay.