Operations Data Analyst - Intern

What We Do:

Autura is towing the line when it comes to revolutionizing how cities, counties, and states use software to revitalize operations for towers, law enforcement, government officials, and vehicle owners. We're not just driving change; we're leading it with our innovative SaaS software solutions. Our identity is fueled by four dynamic solutions: Towing, Marketplace, Data, and Parking. Each crafted to tow-tally enhance safety and efficiency at its core. Autura is committed to paving the road to a safer, smarter future for all.

Our Mission? We're not just changing lanes; we're determined to set the industry standard and tow the technology game to the next level.

About the Role:

As an Operations Data Analysis intern at Autura you will help us understand and improve the customer journey. In this role, you'll dive into customer behavior, uncover retention trends, and help shape strategies that keep users engaged and loyal. This internship will take place between June and August and has the option to be remote. You will gain skills in research, data analysis, and customer growth analytics.

What You'll Be Doing:

• Support the entry, cleaning, and validation of data from multiple systems (e.g., Salesforce, Zendesk, Freshdesk, and other internal applications)
• Analyze real-world customer data, from acquisition to retention.
• Calculate key business metrics like churn, retention, time to value and Net Promoter Scores
• Learn how to communicate to the larger business on how data informs customer-centric growth and business processes
• Help prepare and deliver reports and dashboards on customer KPIs
  
  

About You:

• Pursuing a degree in Data Science, Marketing Analytics, Business, Statistics, or related field
• Strong with numbers and patterns — and curious about customer behavior and operational
• Familiar with analysis and ETL tools like Excel, SQL, or Python
• Familiar with leveraging and tuning AI tools leveraging data
• Comfortable working with large datasets and drawing actionable insights
• Proactive communicator and team player with an eagerness to learn
  
  

Autura is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. We purposefully cultivate a workplace where team members can thrive authentically and tenaciously to innovate, grow, and achieve both individual and shared goals. We recognize that creating an inclusive environment requires continuous effort and a willingness to adapt. As we continue to grow, we will proactively adapt our practices to embrace the diverse future ahead, promoting a culture of opportunity for all.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.

For California residents, please reference our privacy policy here.

A salary offer will be determined by several factors including experience, skill level, education, internal pay equity, and other relevant business considerations. We review all team members pay and compensation programs regularly to ensure competitive and fair pay.