Bilingual Business Systems Analyst I (Clinical Product and Technology)

Join our team within TELUS Health Care Centers (THCC) business unit, where the team supports the day-to-day technology operations for health clinics across Canada. As part of this team, you will help ensure our clinic systems run smoothly and efficiently, supporting healthcare providers in delivering excellent patient care.

Our Team And What We'll Accomplish Together

As a Business Systems Analyst, you will be part of an energetic and dedicated team that provides essential IT support for our TELUS Health Clinics nationally. You'll focus on system troubleshooting, user support, documentation, and data analysis to help optimize our healthcare technology operations.

What You’ll Do

In a leadership capacity, you will support a high-performing team accountable for:

• Assisting in gathering and documenting business requirements from stakeholders
• Supporting the implementation of system improvements and updates
• Providing technical assistance and support to users
• Creating and maintaining system documentation and standard operating procedures
• Participating in testing activities and quality assurance processes
• Generating regular operational reports and basic data analytics
• Collaborating with cross-functional teams to resolve system issues
• Helping monitor system performance and identify potential improvements
• Assisting in maintaining system configurations and updates
• Documenting and tracking system issues and enhancement requests
  
  
  

What You Bring

• Excellent attention to detail and documentation abilities
• Good communication skills with ability to interact with various stakeholders
• 1-3 years of experience in systems analysis or related role
• Familiarity with healthcare technology systems is an asset
• Knowledge of basic project management concepts
• Bachelor's degree in Business, Information Technology, or related field an asset
• Experience with Microsoft Dynamics 365 and Azure an asset
• Comprehensive understanding of healthcare technology systems and industry regulations an asset
• Bilingual (English/French) mandatory
  
  
  

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.