Call Center/ Patient Service Representative - Remote

Job Location: Fully Remote (US)

Est. Hourly Pay: $30.50 - $43.90

We are excited to welcome you to our office and our team members are dedicated to ensuring your long-term success. The health and safety of our employees, their families, our clients, candidates, and our communities are of the utmost importance to us and we are following the recommended social distancing guidelines.

Job Responsibilities

• Initiate or handle calls with customers by phone
• Help customers improve their financial position by understanding their situation, responding with empathy, and creating solutions
• Educate customers on account terms and payment plans
• Negotiate and offer solutions for repayment that best suits the consumer and the business
• Balance scripted conversation with natural rapport, and provide accurate and detailed documentation of account to ensure proper follow-up
  
  

Requirements

• Ability to successfully pass criminal background check, along with a drug screen
• Authorized to work in the United States
  
  

Qualifications

• High school diploma or GED
• Proficiency in Windows operating system
• Strong typing skills
• Customer service experience
• Knowledge of financial concepts
• Ability to work independently and in a team environment
• Excellent communication and problem-solving skills
• Familiarity with accounts receivable and accounts payable processes
• Prior experience in a call center or similar role
• Understanding of medical terminology and billing procedures
  
  

Industry Leading Benefits

• Weekly pay via direct deposit and accessible payroll support
• Medical and dental insurance
• Maximum non-tax stipends available including lodging, meals and incidentals
• Competitive Wages
• Referral Bonuses
• Weekly Pay
• Matching 401(k) - 100% vested
• Health Insurance
• Life Insurance
• Direct Deposit
• Travel Stipend Package
• Flexible Scheduling
• Sign-on Bonus