Remote Clinical Support Specialist (Virtual Healthcare)

Location: Remote (US)

Est Hourly Salary: $33.00 - $50.00

Job Type: Full-time/Part-time/Contract

The Clinical Support Specialist (CSS) will provide administrative and clinical support to our Care Team of mental health specialists (Patient Engagement Specialists, Care Navigators, LCSWs, ARNPs). They will be responsible for managing patient administrative tasks including appointment scheduling/rescheduling, inbound call routing, and billing questions, assisting with clinical administrative workflows including audits/chart reviews, special projects as prioritized by Leadership, and processing documents to optimize patient care.

NOTE: The hours for this role are currently 9am - 5pm Central, Monday to Friday (subject to change) - please confirm that works for you in your time zone before applying!

Responsibilities

• Work remotely and collaboratively with our Care Team (Patient Engagement Specialists, Care Navigators, LCSWs, ARNPs) through digital communication tools such as G-Suite, Athena (EHR), Microsoft Products, and DialPad
• Learn and maintain knowledge of our EHR, product, and communication platforms
• Manage & Organize incoming documents and EHR communications, ensuring records are complete, organized and HIPAA compliant, reconcile inboxes,and support incoming and outgoing communication needs for the Virtual Clinic
• Assist with patient needs ahead of clinical appointments including documentation, technology and scheduling
• Receive patient issues and route clinical questions to appropriate Care Team members
• Coordinate incoming patient referrals and assists with cross functional patient onboarding needs
• Assist Care Teams with patient panel management needs, including: tracking and managing daily clinic patient appointment changes, delegated documentation, following up on tasks and standing orders as directed, and completing day-to-day tasks as delegated or assigned by the Care Team.
• Correspond with pharmacies and complete prior authorizations to resolve prescription issues
• Additional special projects as assigned
• Additional duties as assigned
  
  

Qualifications

• 2+ years in virtual clinical administration preferably in geriatrics, dementia care and/or chronic outpatient care. Virtual experience preferred
• Impeccable attention to detail and ability to multitask
• Demonstrated ability to pivot and adapt swiftly to changing priorities
• Strong verbal and written communication skills
• Ability to work independently in a remote environment
• Strong working proficiency with Google and Office Suite (G-Suite products including Gmail, Calendar, Chat, and Microsoft Office product including Word and Excel)
• Proficiency with electronic health records systems
• Experience with medical billing and insurance claims preferred
• Excellent organizational and time management skills with a proven ability to meet critical deadlines
• Knowledge of HIPAA compliance standards required
• Passion for supporting high quality dementia care and improving patient/caregiver experiences
  
  

What's In It For You

• Development, mentoring and training programs designed to help you chart your dream career and make sure you are learning everything you need to know as you gain more responsibility
• Fast growth company with opportunities to take on more responsibility or develop into new roles
• Remote from home opportunity;
• Competitive compensation
• Annual bonus eligibility
• 401(k) plan with a healthy match
• Equity in the form of stock options
• Medical, Dental and Vision coverage for you and your family
• Life insurance and Disability
• Well-being and Remote Work stipend
• Generous Paid Time Off
  
  

Pay Range Details

The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations. Exact compensation may vary based on skills, experience, and location.