Quality Lead – Cloud Native SaaS (Insurance Domain)

Department: Solutions Consulting

Location: Canada

Description

At Vitech, we believe in the power of technology to simplify complex business processes. Our mission is to bring better software solutions to market, addressing the intricacies of the insurance and retirement industries. We combine deep domain expertise with the latest technological advancements to deliver innovative, user-centric solutions that future-proof and empower our clients to thrive in an ever-changing landscape. With over 1,600 talented professionals on our team, our innovative solutions are recognized by industry leaders like Gartner, Celent, Aite-Novarica, and ISG.


We offer a competitive compensation package along with comprehensive benefits that support your health, well-being, and financial security.

Quality Lead – Cloud Native SaaS (Insurance Domain)

Location: Canada - Fully Remote

We are seeking a skilled and client-facing Quality Lead to join our dynamic team. In this role, you will drive functional and automated testing for SaaS Cloud Native applications on the AWS platform, ensuring high-quality delivery for complex insurance solutions. You will work closely with clients to translate business requirements into robust test strategies, scripts, and automation frameworks.

What you will do:

· Lead quality assurance efforts on n-tier Cloud Native applications hosted on AWS.

· Design, develop, and execute detailed functional and automated test cases across UI, APIs, reports, batches, and data import/export components.

· Engage directly with Canadian insurance clients, translating complex business needs into clear test specifications and automation scripts.

· Perform root cause analysis for defects and identify areas for improvement.

· Drive the adoption of automation using tools like Robot Framework and Selenium WebDriver.

· Create thorough documentation for test specs, scripts, and client communications.

· Prepare detailed test reports and contribute to quality KPIs and productivity tracking.

· Log, manage, and track defects using JIRA.

· Apply exploratory testing techniques and Agile principles to enhance product quality.

· Evaluate application performance using tools such as JMeter.

What We’re Looking For:

· 10+ years of experience in software quality assurance, with at least 2–3 years leading customer-facing quality initiatives for Cloud Native applications on AWS.

· Have led a team of at least 10+ resources and working in onsite offshore model

· Deep understanding of Canadian insurance concepts, processes, and terminology.

· Proven experience engaging with clients to capture requirements, feedback, and ensure customer satisfaction.

· Expertise in functional, automation, and exploratory testing practices.

· Strong hands-on experience with Robot Framework, Selenium WebDriver, JIRA, and JMeter.

· Fluency in French (required).

· Excellent verbal and written communication skills to interact with clients and cross-functional teams.

· Strong analytical and problem-solving skills with a proactive mindset.

· Knowledge of industry-standard KPIs and metrics to measure quality and productivity.

Why Join Us?

At Vitech, we believe that diversity fuels innovation, and we’re committed to creating an inclusive workplace where everyone can thrive. We’re an Equal Opportunity Employer and welcome all qualified applicants regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability, or veteran status.