Strategic Account Manager

Our Purpose

We provide expert machining solutions to the manufacturing industry in the form of software, technical services, technical consulting and educational materials. We position ourselves at the forefront of manufacturing innovations in the CNC machining industry, focusing largely in support of our flagship product, Mastercam, along with other complementary products as well. We focus on being a technology reseller and we make it our prerogative to sustainably accelerate the market’s adoption of high-tech manufacturing strategies.

Role Summary

We are looking for someone who is truly passionate about sales and innovative technologies. Through your own sales skills, and use of Company resources such as Sales Engineers and Technical Specialists, you will aim to exceed sales quotas within your territory. You will sell Company supported products and services, generate leads, and continue to increase revenue in your Account Portfolio.  

In this role you will remain driven to close sales and you will maintain a strategic initiative to grow sales significantly through your sales expertise and competitive nature. To succeed in this role, you will be persuasive, adaptable, and results-oriented in a fast-paced, team-oriented environment. You will be responsible for attending meetings with colleagues and maintaining an open line of communication with all levels of the organization and with accounts.  

Key Duties & Responsibilities

1. Conduct proactive, effective, and efficient touch points with your Account Portfolio. You will frequently use virtual means to engage with accounts.

2. Meet sales quotas and grow your Account Portfolio with minimal supervision.

3. Generate leads for net new business and upsell to existing accounts.

4. Gather all information required to develop scopes and quotes and to produce clear and accurate statements of work. 

5. Provide technical teams with clear documentation and project scopes to support the implementation stage of a sale. Request to schedule internal resources through the Technical Services Coordinator. 

6. Remain the key point of contact for account needs, often relating to proposals, maintenance, analysis of support needs, and the establishment of a growth plan.

7. Follow the Company’s sales process, including identifying appropriate situations where onsite visits are required as per the sales strategy. 

8. Utilize Salesforce daily during the entire sales process by entering and analyzing all account data. 

9. Remain knowledgeable on all Company products and services with the ability to leverage the Sales Engineer when doing a demo. 

10. Act as a project manager through duration of account engagement, including proactive follow up after onsite visits and responding to key business issues within accounts at all stages. 

11. Stay up to date with product marketing initiatives, pricing structures and policies, and promotions while utilizing these effectively in your Sales Group. 

12. Attend tradeshows and events as required.  

13. Attend regular meetings with your Sales Group, prepared to share triumphs and struggles, strategies and industry trends, and provide commentary on sales report data being reviewed in meetings.

14. Perform other duties as required. 

Education & Skills

1. College Diploma or University Degree related to business and marketing or equivalent work experience

2. A minimum of three years of related sales experience, ideally within the manufacturing or software sales industries (B2B)

3. Previous experience executing a sales model and methodology including a proven track record in achieving sales goals including upselling to an account-based model

4. Ability to learn, understand and interpret technical information

5. Strong creativity, communication (written and verbal), and presentation skills.

6. Excellent interpersonal skills - in person, virtually, and over the phone - along with the ability to communicate effectively across all levels of the organization and with accounts. This includes attending regular meetings with your Sales Group, prepared to share triumphs and struggles, strategies and industry trends, and provide commentary on sales report data being reviewed in meetings

7. Must possess a valid driver’s license and own vehicle

8. Ability to travel frequently (1-3 days per week) within existing territory.   

9. The successful candidate will ideally be located in the Kitchener-Waterloo area or the GTA.

In-House Solutions is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please let us know. In-House Solutions is an equal opportunity employer.