Head Medical Assistant, Remote

Our story

Flagler Health is at the forefront of leveraging technology to revolutionise healthcare delivery. We support physicians by identifying optimal treatment plans, enhancing patient outcomes, and streamlining access to advanced monitoring services, beginning with Remote Therapeutic Monitoring (RTM) and Chronic Care Management (CCM). Our mission is to innovate patient care through technology, improving both the quality and efficiency of healthcare services across the country.

About the Role:

We are seeking a highly organised and proactive Medical Assistant (MA) Lead Trainer to support the onboarding, training, and performance management of new and current MAs. This role is ideal for an experienced MA who thrives in a fast-paced, team-oriented environment and is passionate about elevating the quality and consistency of patient care through operational excellence.

Key Responsibilities

Training & Onboarding

• Onboard and train new Medical Assistants, ensuring smooth integration into the Flagler workflow.
• Manage new hires through their initial 4-week training phase, monitoring readiness for team placement.
• Schedule additional training sessions when issues or knowledge gaps are identified.
  
  

Performance Oversight

• Conduct daily and ad hoc quality checks.
• Monitor key performance indicators including:
• Number of patient interactions
• Fallout and retention rates
• Protocol adherence
• Accuracy of documentation and patient statuses
• Schedule buddy shifts and peer support based on performance data and training needs.
  

Issue Management

• Address issues flagged by team leaders, such as time management or training gaps.
• Identify and report structural issues or repeated errors to leadership (Leon/Dasha).
• Provide constructive feedback and assign action items to MAs based on performance reviews.
  
  

MA Engagement & Development

• Conduct monthly check-ins with all MAs, including former team leads.
• Document feedback, complete performance review templates, and set monthly goals and assignments.
  
  

Team Collaboration

• Lead the “housekeeping” section of weekly MA team syncs, sharing examples, screenshots, and reminders.
• Assist in assigning patients to MAs after upload to the platform.
• Support schedule management, including coverage coordination and team adjustments.
  
  

Qualifications

• Certified or registered Medical Assistant (MA) or Licensed Practical Nurse (LPN)
• 2+ years of previous experience training or supervising MAs required
• Strong organizational, time management, and communication skills
• Detail-oriented with a passion for process improvement
• Comfortable using dashboards and documentation tools to track performance
• Team player who thrives in a dynamic, collaborative environment
  
  

Compensation: $24-26/hour (MA); negotiable based on experience for LPN

Opportunity For Growth And Additional Responsibilities Based On Performance

Our values

This is what you can expect of your teammates at Flagler:

• Persistence + ownership of outcomes: We wear many hats and aren’t afraid to run through walls to solve hard problems.
• Personal + professional growth: We push ourselves to learn new things and embrace challenges, even if it means that we sometimes fail.
• Don’t take things personally: We value and react quickly to constructive feedback.
• Speed is our ally: In the fast-paced world of startups, we understand the value of moving swiftly. We thrive on the adrenaline of working rapidly.
• Be Right: We are highly detailed oriented and try to be right, a lot.