Business Systems Analyst - Hybrid

Business Systems Analyst

Division: IT
Job location: Hybrid (Ontario, Quebec, Alberta)
Hours: 40 hours per week, Monday to Friday

Employment type: Full-time Permanent

A little about us

Hi, we’re Aurora Cannabis, and we’re so excited to meet you!


We’re a global cannabis company with operations across Europe and North and South America. We’re driven by our passion to help people improve their lives and have a diverse team who bring their best every day, so Aurora can be the cannabis provider of choice for patients and consumers. We love our work, and we especially love our high quality, innovative brands that make up the Aurora family – from Aurora, Aurora Drift, San Rafael ’71, Greybeard and Whistler.

Our people combined with our collective passion for the industry is what makes Aurora a special place to work and defines what we call our “A-Team”. We are a high-performing team of cannabis experts, innovators, and champions, that work, learn and win together. We think BIG, act BOLD and execute with PURPOSE in all that we do, and will stop at nothing to cultivate the ultimate cannabis experience for our community.


Job Summary

Reporting to the Manager, IT Commercial Solutions, we are looking for a talented, detail-oriented and self-motivated Business Systems Analyst to join our dynamic team who enjoys working in a fast-paced environment. As a Business Systems Analyst, you will be responsible for analyzing and improving our application systems and ensuring that business requirements are effectively translated into technical specifications for a variety of applications – such as, but not limited to, Shopify, CRM, Corporate & Brand Websites. You will work closely with stakeholders, development teams, and project managers to define and deliver high-quality application solutions. You will play a vital role in ensuring that our products meet the highest standards of quality, performance, and reliability. Sounds Interesting? Here’s a little more…

As the Business Systems Analyst you will be involved in …

• Requirements Gathering & Analysis:
• Collaborate with business stakeholders to understand their needs and gather business requirements.
• Analyze business processes, workflows, and existing application functionalities to identify areas for improvement.
• Document and prioritize business requirements, user stories, and use cases.
  
• Application Development Support:
• Act as the liaison between business users and technical teams, ensuring clear communication and understanding of requirements.
• Translate business requirements into functional specifications for the development team.
• Review and validate application designs and ensure they align with business objectives.
  
• Testing & Quality Assurance:
• Test Automation/ Scripting: Design, develop, and maintain automated tests for functional and non-functional aspects of the product. Continuously improve the automation process and frameworks.
• Develop and execute test plans and test cases to ensure that applications meet the defined requirements in collaboration with the Test Engineer.
• Support User Acceptance Testing (UAT) and ensure that any defects are properly documented and resolved.
• Familiar with AI tools to support testing and documentation
  
• Process Improvement & Documentation:
• Identify and recommend process improvements for more efficient and effective application development.
• Create and maintain comprehensive documentation for application processes, system requirements, and solutions.
  
• Project Support & Reporting:
• Support project managers in tracking project progress, managing risks, and resolving issues.
• Assist with the preparation of project status reports and provide regular updates to stakeholders.
• Ability to lead and deliver small operational initiatives
  
• Application Support & Compliance:
• Work with business stakeholders and external vendors to resolve application system issues.
• Proactively identify, catalog, prioritize application issues, then provide accurate and timely resolution of these issues while ensuring operational stability.
• Proactively triage and escalate application issues to other members of the application team or to other areas within the IT Operations team.
• Participate in application auditing, user access reviews and audit walkthrough meetings as part of IT General Controls and compliance requirements.
  
• Stay Updated:
• Keep up with the latest trends, technologies, and best practices in system analysis, testing and IT.
  
  

You would be the best fit for this role if you have…

• Bachelor’s degree in Business Administration, Information Technology, or related field.
• 5+ years of experience as a Business Analyst, preferably with application development or software solutions.
• Strong understanding of business processes and systems analysis.
• Proficiency in tools such as JIRA, Confluence, AI Tools or other project management and documentation software.
• Experience with Agile and Waterfall project management methodologies.
• Experience with process mapping and workflow design tools.
• Familiarity with Business Applications: Shopify, D365 CRM, Master Data Management Applications, AI Tools
• Certifications in software testing (e.g., ISTQB, CSTE) are a plus.
• Proven experience as a Tester or similar role in a software development environment.
• Experience with ServiceNow or similar incident management software
• Understanding of incident response, incident management, and change management processes and best practices. ITIL certification is considered an asset.
• Experience with IT General Controls, SOX compliance and audit controls is considered an asset.
• Industry Experience: Working in the Cannabis industry or highly-regulated industry would be considered an asset
  
  
  

Bonus points if you have…

• Ability to think strategically, problem solve and make quick decisions.
• Strong communication, problem-solving, and analytical skills.
• Ability to work collaboratively in a fast-paced, cross-functional team environment.
• Environment: Comfortable in a start-up “like” environment, must be willing to wear multiple hats, be flexible and pitch in whenever and wherever needed to help get the job done. We love people who are excited to get involved where needed.
  
  
  

Why you’ll love working at Aurora

• Flexibility: you will enjoy a flexible work environment that is the perfect blend of work and fun! You will be empowered to achieve work-life balance with flexible hours, remote work options, meeting-free-Friday-afternoons and more!
• Total Rewards: we will motivate you to go above and beyond with a competitive salary, professional development opportunities, company SWAG, team activities and modern technology.
• Team: we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with cannabis.
  
  
  
  

Next steps
Apply today by submitting your resume through our website. You can expect your application to be reviewed by our Talent Acquisition Team and we will contact you if we see a fit via email.

Think you’re the ideal candidate but you don’t meet all the requirements? Apply anyways. We would love to review your application to see if you’re the right fit or find you an alternative opportunity. Not the role for you? Share this posting with your network while subscribing to our Talent Community to learn more about upcoming opportunities (hot tip: if you are an Aurora employee, take advantage of the employee referral program by sharing this posting with someone in your network! If they are the successful candidate, you may be eligible for a bonus!).

Diversity and inclusion
At Aurora, we are proud to foster and celebrate a diverse community of professionals! We take pride in nurturing an inclusive culture that empowers our people to be their authentic selves, celebrate their differences and love where they work.

Our diverse community combined with our inclusive culture, is what sets us apart in the industry and equips our A-Team with superpowers – and this is why, we encourage all candidates to apply for job opportunities regardless of race, national origin, colour, religion, age, gender identity or expression, sexual orientation, marital and family status, disability, or any other identifying characteristic. If you require accommodation (including, but not limited to, an accessible interview site or alternate format of job posting) during the recruitment and selection process, please do not hesitate to let our team know!