Business Analyst - National Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Business Analyst on our Configuration Operations Inventory team, you will play a pivotal role in leveraging data and reporting through daily real-time monitoring to drive efficiency via inventory insights and work assignments. You will collaborate closely with inventory team members, business partners, and cross-functional leaders to support successful decision-making with data analytics.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 7:00am – 3:30pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours during training will be 7:00am to 3:30pm CST, Monday - Friday.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Utilize various tools to monitor trends and identify opportunities to improve performance metrics.
• Analyze inventory status, receipts, days on hand, aging, completions, and TAT against capacity forecasts to determine work assignments and meet KPIs.
• Provide insights to operational teams on prioritization and trends to proactively address service level impacts.
• Monitor performance factors such as utilization, shrinkage, availability, and VPH to assess drivers and variances against plans.
• Communicate effectively across multiple functional areas and staff levels, hosting daily operations inventory meetings and providing post-call summaries on performance status, risks, and remediation actions.
• Collaborate with Operations partners to address process gaps, work routing, or other performance-impacting issues.
• Escalate and resolve roadblocks, holds, and other inventory issues with appropriate urgency.
• Manage intra-day staffing levels across multiple work queues and adjust work-type prioritization as needed.
• Support the preparation and maintenance of reports, dashboards, and monthly presentations on staffing, inventory, production levels, aging inventory, and performance effectiveness.
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• 2+ years in a data reporting or inventory assignment role experience
• 2+ years of proficiency in Excel with the ability to develop and maintain macros using VBA or Excel Macro Application
• 1+ years SQL development work experience
• Ability to work any shift between the hours of 7:00 AM – 3:30 PM CST from Monday - Friday
  
  

Preferred Qualifications

• Experienced working knowledge of Microsoft Word and Microsoft PowerPoint
• Ability to work in an ambiguous environment
• Ability to work autonomously and manage multiple operational projects
  
  

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
  
  

Soft Skills

• Demonstrated time management and analytical skills
• Proven creative problem solving and critical thinking skills to navigate complex inventory
• Proven solid adaptability and flexible skills. Willing to adapt to changing priorities, responsibilities and processes
• Proven self-starter with a high level of initiative
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
  
  

The hourly range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO