Billing Support Representative

About IntelePeer.ai:

IntelePeer delivers rapidly deployable communications solutions for an always connected world. Our Conversational AI Platform instantly improves your customers’ communications experience. IntelePeer provides industry leading time-to-value with Agentic AI solutions that work seamlessly with your infrastructure. Our no-code templates, low-code, co-creation, and developer API options provide you with simple, easy-to-use tools that can be utilized by anyone.

What we are looking for:

The Billing Support Representative function is the primary resource for customer support in various critical roles. This role encompasses Billing Support, Sales Support and Operations as the key customer contact and touch point. In this position, the selected candidate will manage the billing support queue, assist in contracts and amendments in addition to providing operational support. In this customer facing roll, the selected candidate will work closely with both internal and external customers, while providing world class customer service.

REPORTS TO: Manager, Customer Support & Activations

POSITION RESPONSIBILITIES:

• Answer inbound customer inquiry phone calls regarding invoicing, portal access and provide FAQ’s around services.
• Manage case load consisting of customer billing inquiries and service activation.
• Coordinate the initial test and implementation of services with customers and operations.
• Provide sales support including quotes and contract amendments.
• Respond to customers professionally through both email and phone interactions.
• Convey customer escalation requests to proper recipient.
• Provide customer support for all invoiced products – SIP, Cisco, Contact Center
  
  

REQUIREMENTS:

Education:

• 2-year associates degree preferred
  
  

Expertise & Experience:

• Basic telecom knowledge, ability to work with numbers and internal systems.
• Proficient in Microsoft Excel and Word
• Basic salesforce experience (preferred)
• Proficient in Outlook and various web browsers
  
  

Competencies:

• Superior customer service skills
• Ability to manage high workload
• Outstanding verbal and written communication skills
• Organized, analytical and creative in approach to alleviate customer concerns
• Positive, professional attitude
• Self-motivated
• Team player within a technical organization with a rapidly expanding customer base
  
  

Why you'll love it here:

• Paid Holidays
• Competitive medical, dental & vision insurance for employees and their dependents
• 401K Retirement Plan
• Stock Options
• Company-paid life insurance
• Health & Flexible Savings Accounts
• Cell phone, gym, and internet reimbursement
• Paid Parental Leave
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Free snacks (Denver, and or Fort Lauderdale)
• Fun events (virtual and in-person)
  
  

Applicants must be authorized to work for any employer in the U.S.

We are unable to sponsor or take over sponsorship of an employment visa at this time.

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For California residents only: Please refer to the link below for IntelePeer’s Applicant CCPA Privacy Notice. https://intelepeer.com/privacy/intelepeer-california-applicant-privacy-notice/

IntelePeer participates in E-Verify.