Professional Education Programs Specialist II (REMOTE)

Overview

Cordis is an independent, customer-focused global provider of interventional cardiovascular technologies. During our 60+ year history we’ve established a legacy of pioneering breakthrough technologies, including the first guiding catheters and coronary drug eluting stents. Cordis has built a strong global footprint that spans 70 countries.

We’re teammates, not just employees. Our culture empowers you to act like an owner and unleash your full potential in the process. With diverse teams on a global scale, we foster an inclusive atmosphere where everyone is embraced for who they are, their unique perspective, and what they bring to the table. We believe the richness of our experiences and backgrounds enhances the careers of our teammates, the service to our customers, and ultimately, the lives of our patients.

If you love a challenge and are ready to have a direct, positive impact on the lives of millions, then Cordis is just the place for you. Join us, and let’s improve the wellbeing of millions, together.

We are the people behind the people who keep saving lives.

Responsibilities

The Educational Program Coordinator will support the Professional Education Team in North America and is responsible for supporting the team in organizing and coordinating educational meetings and events for healthcare professionals and sales teams. Reporting to the Director of Professional Education, the coordinator will manage event logistics, including venue selection/setup, catering, and attendee communication to ensure each event runs smoothly. This role will also support contract administration with healthcare professionals in partnership with Professional Education Team.

Responsibilities:

• Work closely with Professional Education Team to schedule, organize, and manage logistics (expense reporting, travel arrangements, PO processing, IT requests) for educational meeting and events according to training schedule and needs.
• Collaborate with internal cross-functional teams (Travel, Legal, Compliance, Finance, etc.) to ensure program compliance and consistency.
• Responsible for vendor management for event services, from sourcing and securing contracts to managing invoicing and billing processes, adhering to pre-determined budgets.
• Provide program status updates to appropriate parties to ensure smooth operations and escalate issues or opportunities as appropriate.
• Act as the first point of contact for event attendees (sales reps and healthcare professionals) for enrollment, event details, and any logistical inquiries. Address attendee questions regarding event schedules, travel, and accommodations. Coordinate interactions and communications between all program stakeholders as necessary.
• Manage requests and support HCP contract administration through HCP engagement system and adhere to federal regulations for HCP reporting and organizational engagement processes.
• Responsible for program material coordination such as order and manage program materials, ensuring that all resources (presentations, handouts, etc.) are prepared, printed, and available for each event. May assist with the creation and design of event documents.
• Develop and compile post-event surveys to gather feedback from attendees and facilitators. Analyze survey data to improve future events and track satisfaction.
• Maintain accurate records of event details, attendee lists, and all related documentation for future reference and audit purposes.
• Ensure events are planned within budget, adhering to company guidelines and healthcare industry regulations. Identify cost-effective solutions for venue selection, catering, and other event services.
  
  
  

Qualifications

• A customer-focused mindset, with the ability to serve as the first point of contact for attendees, ensuring their satisfaction with the event process. Strong customer service skills to address attendee inquiries, resolve issues, and ensure an exceptional event experience. This includes heightened communications and response times, especially when working with HCPs.
• Advanced MS Office proficiency
• Ability to communicate effectively with internal teams, external vendors, and healthcare professionals. Strong written and verbal communication skills, with the ability to convey complex information clearly and concisely.
• Advanced organization skills with ability to manage multiple tasks and events simultaneously while delivering results within a set timeline.
• Familiarity with event management platforms, learning management systems (LMS) or similar platforms.
• Exceptional attention to detail and ability to accurately monitor event needs proactively.
• Ability to adapt quickly to changing circumstances and unexpected challenges, from logistical issues to last-minute changes in HCP attendance. Skilled in identifying potential problems and implementing practical solutions on the fly.