Technical Writer

Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences.

Position

Position: Technical Writer

Location Preference : Home Office, preference Ontario Canada

We are seeking a Technical Writer with broad familiarity with computer networking concepts, cloud and virtual environments. This writer will document Riverbed Network Performance Management (NPM) products using Adobe FrameMaker and Microsoft Word. The candidate will work largely independently in a quickly evolving engineering environment.

What You Will Do

• Compose customer-oriented text based on studying specifications, interviewing developers, and hands-on exploration of products.
• Create technical content following the principles of topic-based authoring to optimize the help system user experience and to provide opportunities for single sourcing and content reuse.
• Plan and manage the document development process from the beginning through product release.
• Develop realistic schedules and reach project milestones on time.
• Maintain good communication with product management, engineering, quality assurance and support subject matter experts to avoid surprises and ensure timely delivery of high-quality user documentation.
  
  

What Makes You An Ideal Candidate

• Minimum of 3 years technical writing experience.
• Minimum of 1-year technical writing experience in computer networking.
• Solid command of technical writing for complex software and hardware, including a strong interest in perfect grammar and attention to detail.
• Good working knowledge of FrameMaker.
• Experience documenting graphical user interfaces.
• Some experience with command line interfaces.
• Flexible and adaptable with the ability to quickly pick up and use new names, labels, terms and conceptualizations of product functionality.
• Technical writing experience with virtual (ESXi, Nutanix, Hyper-V) and cloud-based environments (AWS, Azure).
• Concept-level familiarity with routers, switches, LANs, WANs, TCP/IP, NetFlow, SNMP, QoS, SSH, SSL, and packet header fields.
• Experience documenting software APIs.
  
  

What We Offer

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Benefits & Perks vary by Country.

About Riverbed

With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a ‘customer-first’ company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Check us out on:

www.riverbed.com

@LifeAtRiverbed

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