UX Researcher (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.

Airbnb was born with a creative spirit, and it’s one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:

• Our community is based on connection and belonging.
• Our creativity allows us to imagine new possibilities for people.
• Our responsibility is to all of our stakeholders.
• It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
  
  

Please note: Ideally looking for candidate in San Francisco, Ney York City, or Seattle but open to remote in the US

UX Researcher Summary: Research has been part of Airbnb from the beginning, ever since Paul Graham told the Airbnb founders, "go to your users." As designers, the founders embraced this advice and got on a plane to meet with Airbnb hosts that very weekend. Since those early days, the value of research has been baked into Airbnb’s product culture. The Experience Research team’s mission is to provide the robust, rich, and actionable research that product teams need at every stage of the product development cycle. As a researcher, you are embedded with a team of designers, PMs, and other cross-functional partners. We are looking for a highly-skilled mixed methods Experience Researcher to deliver actionable insights. As a member of our team, you will inform new and existing experiences, ensuring that our product solutions meet Airbnb’s high quality bar. In this role, you will apply your qualitative and quantitative skill set to your own projects, and lead other researchers to inform large strategic initiatives. This is a senior role requiring a breadth of methodological and leadership experience.

Responsibilities:

• Lead research across internal and external facing product experiences, ensuring that these experiences drive value for our community and meet Airbnb’s high quality standards.
• Conduct qualitative and quantitative studies within your focus area (e.g. ethnographic/field research, diary studies, surveys, concept testing, log analysis, etc.).
• Collaborate closely with adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision making.
• Collaborate closely with product managers, designers, writers, and partner organizations to identify possible research goals and timelines.
• Communicate effectively with stakeholders from across the company, including senior leadership.
• Assist with workshops and other cross-functional alignment activities
• Execute in a fast-paced environment with ambiguity.
  
  

Experience:

• 8+ years industry experience, using both qualitative and quantitative research methodologies.
• Experience working with research vendors and conducting primary and secondary research that informs strategy and generates product recommendations
• A demonstrated track record of delivering impactful insights within complex or technical problem spaces.
• Exceptional written and verbal communication skills.
• Experience managing a portfolio of multiple priorities simultaneously without sacrificing quality or deadlines
• Experience conducting research in complex problem spaces such as customer service, enterprise solutions, or safety.
• Experience in consumer products and/or hospitality
  
  

Bonus experience:

• Degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences, or equivalent practical experience.*
• Coding/scripting skills
• Experience with cross-cultural products and international research
• Expertise in tools or methods for conducting accessibility research
• Strong creative storytelling methods and/or workshop design
• This is a general guideline. We recognize that strong researchers come from a wide variety of career paths and backgrounds — please apply if you feel you’d be a good fit.
  
  

Belonging & Accommodations:

Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $95-$116/hour.

Benefits: Medical, Dental, Vision, 401K