Inventory Administrator

Description

Purpose

To provide administrative support within the inventory management function, including acting as the primary point of contact for incoming patient communications, managing replacement phone orders and returns, and being involved with all aspects of device invoicing. This role is responsible for maintaining accurate records of inventory and performing device investigations for delayed and missing phones. The job is a blend of internal support, data management, and inventory control, with an emphasis on patient correspondence.

Responsibilities

• Collaborate with a variety of stakeholders at all levels (patients, customers, and internal departments) to facilitate the timely circulation of cardiac monitoring devices
• Oversee triage for patient correspondence (via calls, texts, and emails) in an effort to facilitate device returns, process invoice disputes, perform address verifications, and field other patient queries
• Assist with generating and mailing invoices to patients for missing/lost devices, requiring compliant management of patient PHI and PII within our monitoring system, and utilizing Salesforce Data Connector to perform mass updates
• Responsible for the RMA (Return Material Authorization) function, including the return of excess product, damaged/defective devices, discontinuing customers, and reconciling returned inventory between QAD and Salesforce
• Generate sales orders for replacement phones needed by currently monitoring patients
• Regularly investigate and perform necessary updates in Salesforce with regard to delayed device returns, mailed-in patient responses, disputed and voided invoices, and invoiced device activity
• Target idle accounts and work with Sales to reengage or discontinue customers, including initiating any required inventory reconciliation
• Performing other administrative and support tasks as the role develops within the Inventory function
  
  

Requirements

Qualifications

• High school diploma or equivalent required
• 1-2 years experience with ERP and/or CRM software desired
• Experience in Medical Device/BioTech industries preferred
• ExperienceInventory Management preferred
• Extremely high attention to detail
• HIPAA/regulatory compliance
• Comfortable in Excel/Google Sheets
• Exceptional problem-solving and investigative skills
• A desire to implement best practice solutions
• Available and responsive to questions
• Excellent relationship-building skills and ability to liaise with stakeholders at all levels, including patents and customers
  
  

Salary & Benefits

The estimated hiring salary range for this position is $24/hr-$26/hr. The actual salary will be based on a variety of job-related factors, including geography, skills, education and experience. The range is a good faith estimate and may be modified in the future. This role is also eligible for a range of benefits including medical, dental and 401K retirement plan.