IT HELP DESK MANAGER

Softthink Solutions
Full time
Software Development
United States
Hiring from: United States
Job Description:

Manage Help Desk operations for IT-AMS users nationwide, ensuring responsive Tier 1 and Tier 2 support. Analyze support trends to inform development improvements and oversee customer satisfaction metrics.

Key Responsibilities:

  • Supervise multi-tier help desk team supporting 1,000+ users.
  • Track, analyze, and report support trends.
  • Collaborate with development team to integrate user feedback into product improvements.


Qualifications:

  • 5+ years in IT Help Desk management or technical support.
  • Strong background in SaaS support and knowledge base creation.
  • Excellent communication and coordination skills.


NOTE:

Must have Public Trust

This is a remote position.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Data Quality Analyst (Remote Opportunity)
VetsEZ
Full time
VetsEZ is seeking a Data Quality Analyst & Tester to join our team supporting the Data Migration & Syndication efforts within the Electronic Health Record Modernization Integration Office (EHRM-IO) for the Department of Veterans Affairs. This role is critical in...
Software Development
United States
Hiring from: United States

Founding Senior Recruiter
Kodex
Full time
About Kodex Kodex is revolutionizing the way companies handle third-party data requests. As the only secure, modern portal built specifically for this challenge, Kodex enables organizations to manage data requests efficiently, securely, and in full compliance with regulatory requirements. Trusted...
Software Development
United States
Hiring from: United States

Program Manager, Data Center Construction
Google
Full time
Note: Google’s hybrid workplace includes remote roles. Remote location: Ohio, USA. Minimum qualifications: Bachelor's degree in a technical field, or equivalent practical experience. 5 years of experience in program management. 5 years of experience with dynamic technical teams responsible for...
Software Development
United States
Hiring from: United States