WordPress Support Technician

StellarWP is looking for WordPress enthusiasts ready to use their skills to turn technical customer support into a stellar experience for our customer base. We are looking for people who are as passionate about problem-solving as they are about making every customer interaction a show stopping experience.

The StellarWP team is a group of highly technical WordPress enthusiasts who make event management a breeze for WordPress users worldwide. Our techs get to problem solve while enjoying a fun, collaborative, remote environment. Come work with us and find out why our WordPress themes and plugins are the best.

This is a permanent, remote, full-time position with a pay range of $18 to $22 per hour.

As a WordPress Technician you would:

• Provide our customers exceptional support over a variety of mediums
• Investigate and solve technical problems related to our products
• Work to continuously improve our product offerings by documenting bugs and product feedback
• Create informative, well-written documentation
  
  

Qualifications:

• 2+ years experience working with WordPress
• Exceptional troubleshooting skills; patience and tenacity to drill down into an issue
• Strong understanding of all aspects of WordPress
• Strong familiarity with HTML and CSS, basic familiarity with JavaScript and PHP, and a willingness and ability to learn quickly for technical troubleshooting purposes
• Familiarity with general web concepts and best practices such as SEO, caching, HTTPS, APIs, and using the browser console and other debugging tools to troubleshoot issues
• Exceptional communication skills, both written and verbal, and ability to interact appropriately with all levels of the organization
• Ability and willingness to be an ambassador in both directions between users and the development team
• Participation in educational opportunities, maintaining and staying current on relevant job knowledge
• Self-motivated and self-disciplined
  
  

We Offer:

• Exceptional employer paid benefits options - medical, dental, vision, prescription
• Optional employer contributing 401K
• A collaborative team culture
• Consistent yet flexible work hours
• Challenging non-redundant daily duties
• A voice in how things get done
• Access to ongoing training
  
  

Disclaimer:

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at-will”.

Equal Employment Opportunity Policy: Liquid Web is committed to offering equal employment opportunities without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.